Amy Frankenstein
Myrtle Beach
Summary
Dynamic and results-oriented professional with proven expertise in customer service and cash handling, honed at Dagwoods Deli & Sports Bar and HHS. Excelled in high-volume dining environments, enhancing guest experiences and sales through exceptional service and teamwork. Demonstrated strong work ethic and guest engagement, achieving significant service efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Dagwoods Deli & Sports Bar
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
HHS - Hospital Housekeeping Systems
04.2024 - 12.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Arts - Sociology
North Carolina State University
Raleigh, NC12-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
Timeline
Bartender
HHS - Hospital Housekeeping Systems
04.2024 - 12.2024
Server
Dagwoods Deli & Sports Bar
03.2023 - Current
Bachelor of Arts - Sociology
North Carolina State University
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