Amy McDowell
Goose Creek
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Owner/Operator Manager
All About That Hair
02.2010 - 05.2025
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
Client Service Representative
Charleston Veterinary Referral Center
02.2023 - 03.2024
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Veterinary Receptionist
Lakeside Animal Hospital
03.2021 - 03.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Inoculated animals to prevent rabies, distemper, and parvo.
- Collected patient biopsies and blood samples for laboratory analysis.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Education
Associate of Arts - Cosmetology
Trident Technical College
Charleston, SC12-2001
High School Diploma -
Goose Creek High Shool
Goose Creek, SCSkills
- Strategic marketing techniques
- Social media strategy development
- Effective project strategy development
- Team leadership
- Organizational strategy development
- Administrative operations
- Effective verbal communication
- Recruitment and selection
- Customer-focused complaint resolution
- Appointment coordination
- Account management
- Patient recumbency restraint
- Emergency response CPR
Timeline
Client Service Representative
Charleston Veterinary Referral Center
02.2023 - 03.2024
Veterinary Receptionist
Lakeside Animal Hospital
03.2021 - 03.2023
Owner/Operator Manager
All About That Hair
02.2010 - 05.2025
Associate of Arts - Cosmetology
Trident Technical College
High School Diploma -
Goose Creek High Shool
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