Summary
Overview
Work History
Education
Skills
Timeline
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Amy Burke

Columbia

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Dedicated to applying training, mentoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Team Lead

Carvana
04.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Title and Registration, Specialist II

Carvana
12.2020 - Current
  • Review customer paperwork for accuracy
  • Process and finalize customer registration to ensure smooth transition of vehicle ownership to the customer
  • Update customer accounts in Salesforce to ensure the most current information is available.
  • Pull daily Tableau reports to assist in tracking trends in registration timelines to help improve customer experience.

Activities Director

Mill Creek Manor Senior Living
02.2019 - 12.2020
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Engaged residents through events, small groups and personal attention.
  • Coordinated off-site activities and accompanied residents throughout excursions.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Supervised Activities Assistants and conducted performance evaluations.

Bar Operations Manager

Pearlz Oyster Bar
01.2018 - 02.2019
  • Sourced, hired and onboarded staff on bar practices, customer service standards and productivity strategies.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

Hospitality Manager

Liberty Tap Room & Grill
03.2015 - 12.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Managed 35-person team of servers and back of house staff for high-volume restaurant.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Achieved one of the highest employee retention rates in our region.

Education

Public Relations

University of South Carolina - Columbia
Columbia, SC

Skills

  • Training & Development
  • Strategic Planning & Execution
  • Talent Management
  • Performance Management

Timeline

Team Lead

Carvana
04.2022 - Current

Title and Registration, Specialist II

Carvana
12.2020 - Current

Activities Director

Mill Creek Manor Senior Living
02.2019 - 12.2020

Bar Operations Manager

Pearlz Oyster Bar
01.2018 - 02.2019

Hospitality Manager

Liberty Tap Room & Grill
03.2015 - 12.2017

Public Relations

University of South Carolina - Columbia

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Amy Burke