Amy Reeves
Lancaster
Summary
I am a dedicated professional employee with a strong customer service skillset and attention to detail. Proven ability to foster team collaboration and adapting to everchanging business needs.
Overview
27
27
years of professional experience
Work History
RTC/Marking Associate
Ross/Adecco
Rock Hill, SC
08.2025 - Current
- Maintained cleanliness and organization of work area, following safety protocols at all times.
- Assisted in inventory management by scanning barcodes and updating stock levels in system.
Package Handler
FedEx
Charlotte, NC
11.2023 - Current
- Maintained accurate inventory records using warehouse management systems.
- Operated material handling equipment to efficiently move packages throughout warehouse.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
Customer Service Representative
Concentrix
WFH
01.2021 - 03.2023
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Trained and mentored new team members on best practices and customer service protocols.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Collaborated with cross-functional teams to streamline processes and reduce response times for service requests.
Quality Assurance Manager
Iqor
Charlotte, NC
02.1999 - 02.2020
- Developed and implemented quality control procedures, reducing defects in production processes.
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Mentored the team on best practices to ensure continuous improvement and accountability.
- Established training programs for our staff on quality standards, enhancing team knowledge and performance.
- Conducted regular audits to ensure adherence to established protocols.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
Education
High School Diploma -
Lancaster High Schook
Lancaster, SC06-1997
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Decision-making
- Policy implementation
- Product inspection
Timeline
RTC/Marking Associate
Ross/Adecco
08.2025 - Current
Package Handler
FedEx
11.2023 - Current
Customer Service Representative
Concentrix
01.2021 - 03.2023
Quality Assurance Manager
Iqor
02.1999 - 02.2020
High School Diploma -
Lancaster High Schook