Amy Stanley
Blacksburg
Summary
Accomplished Domestic Paralegal at Greene Law Offices, PLLC, adept in legal research and client communication, significantly reduced attorney workload and enhanced case efficiency. Skilled in document drafting and office administration, my proactive approach and empathetic client interactions have bolstered firm-client relationships and office productivity.
Overview
19
19
years of professional experience
Work History
Domestic Paralegal
Greene Law Offices, PLLC
03.2021 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conducted detailed client intakes and entered information into company database.
General Store Manager
TitleMax Title Loans
06.2015 - 01.2021
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
Tax Office Manager
Jackson Hewitt
01.2006 - 04.2015
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Expanded the firm''s client base through targeted marketing efforts aimed at local small businesses seeking professional tax services.
- Implemented quality control measures to ensure accuracy in all prepared returns and internal documentation.
- Mentored junior staff members to enhance their understanding of tax regulations and best practices.
- Reduced client audit risks by meticulously reviewing financial documents and identifying potential discrepancies.
- Facilitated the resolution of complex tax issues, providing expert guidance for both individuals and businesses.
- Achieved high levels of client satisfaction by offering personalized attention to individual needs and addressing concerns promptly.
- Managed tax preparation and filing for clients, ensuring accurate submissions and timely completions.
- Maintained a thorough knowledge of current tax laws, attending seminars and completing continuing education courses as needed.
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
Education
Associate of Applied Science - Paralegal Studies
York Technical College
Rock Hill, SC12-2020
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Document drafting
- Notary public
- Calendar management
- File organization
- Proofreading
- Attorney support
- Trial preparation assistance
- Legal compliance
- Document filing
- Court filing
- Case file organization
Timeline
Domestic Paralegal
Greene Law Offices, PLLC
03.2021 - Current
General Store Manager
TitleMax Title Loans
06.2015 - 01.2021
Tax Office Manager
Jackson Hewitt
01.2006 - 04.2015
Associate of Applied Science - Paralegal Studies
York Technical College
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