Amy Stone
Johns Island
Summary
Results-driven operations professional with 25+ years of experience in office administration, hospitality leadership, and team development. Proven ability to streamline processes, improve financial workflows, elevate customer experience, and lead high-performing teams.
Overview
27
27
years of professional experience
Work History
Office Coordinator
American Dock & Marine Construction, Inc.
Charleston
07.2017 - 12.2025
- Increased front desk efficiency 30% through workflow redesign and staff training.
- Reduced A/R and A/P processing time 35% by implementing automation and improved procedures.
- Oversaw daily office operations, vendor management, scheduling, reporting, and facilities coordination.
- Supported HR onboarding and internal communications.
Reservation Sales Specialist
InterContinental Hotels Group
Charleston
01.2016 - 01.2017
- Converted 50%+ of inbound calls into reservations through strategic upselling and rapport-building.
- Maximized occupancy and revenue while delivering high-level guest service.
Operations Supervisor
Atlanta Airport Marriott
College Park
01.2012 - 01.2014
- Led front desk operations; served as Manager on Duty.
- Coached and developed associates to improve service standards and performance.
- Managed cash controls, audits, and guest conflict resolution.
Front Desk Supervisor
Washington Dulles Airport Marriott
Dulles
01.2011 - 01.2012
- Supervised front office team; managed payroll reporting and financial reconciliation.
- Ensured compliance with brand standards and operational efficiency.
General Manager
Employment Today, Inc.
Marietta
01.1999 - 01.2001
- Directed operations for 60,000-circulation publication.
- Supervised 30 employees and consistently exceeded $50K weekly sales goals.
Skills
- Operations Management
- Customer Experience
- Process Improvement
- Vendor Relations
- Accounts Payable/Receivable
- Administrative Oversight
- Team Leadership & Training
- Financial Reconciliation
- Conflict Resolution
- Hospitality Systems (Marriott PMS, MARSHA, GuestWare)
Education And Certifications
- Undergraduate Coursework - St. Vincent College & Pennsylvania State University
- Certified Tourism Ambassador
- Supervisor SPIRIT Training (Phases 1 & 2)
- New Hire Trainer Certified
- Spirit to Serve Award - Marriott International
Earlier Career Experience
- Senior Veterinary Technician
- Sales & Marketing
- Veterinary Technician
Timeline
Office Coordinator
American Dock & Marine Construction, Inc.
07.2017 - 12.2025
Reservation Sales Specialist
InterContinental Hotels Group
01.2016 - 01.2017
Operations Supervisor
Atlanta Airport Marriott
01.2012 - 01.2014
Front Desk Supervisor
Washington Dulles Airport Marriott
01.2011 - 01.2012
General Manager
Employment Today, Inc.
01.1999 - 01.2001