Ami Sullivan
Greenville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Resolution Specialist
UNIFIED CAPITAL SERVICES
11.2023 - Current
- Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
- Conducted thorough investigations into debtor's financial status, assets, and payment history to determine appropriate collection methods
- Maintained accurate records of all communication and correspondence related to debt collection activities
- Negotiated repayment plans with customers experiencing financial difficulties while ensuring compliance with company policies and regulations
- Developed strong relationships with clients by providing regular updates on the progress of their accounts and resolving any issues or concerns promptly
- Collaborated with legal teams to initiate legal actions against non-compliant debtors when necessary
Remote Debt Settlement Specialist
Relief Now Financial Solutions
09.2020 - 11.2023
- Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
- Maintained accurate records of all communication and correspondence related to debt collection activities
- Negotiated repayment plans with customers experiencing financial difficulties while ensuring compliance with company policies and regulations
- Analyzed credit reports and financial statements to assess the likelihood of successful debt recovery
- Developed strong relationships with clients by providing regular updates on the progress of their accounts and resolving any issues or concerns promptly
- Developed customized repayment solutions based on individual customer circumstances while adhering to industry regulations
- Worked closely with external agencies such as credit bureaus or law enforcement authorities when dealing with fraudulent cases or repeat offenders
- Developed and maintained a network of professional contacts within the industry to stay updated on best practices and industry trends
- Participated in training programs and workshops to enhance knowledge of debt recovery techniques and regulations
Executive Resolution Specialist
Randstad Staffing Service
02.2015 - 08.2020
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Prepared and edited correspondence, reports, and presentations for executive team using Microsoft Office Suite
- Managed confidential information with utmost discretion and maintained strict confidentiality protocols
- Organized and facilitated meetings, including preparing agendas, taking minutes, and distributing meeting materials
- Assisted in the preparation of budgets by gathering financial data from various departments within the organization
- Planned organized coordinated corporate events including conferences seminars workshops etc
- Implemented streamlined administrative procedures improving efficiency productivity department
- Maintained organized filing systems both physical electronic files ensuring easy retrieval information
- Demonstrated strong attention detail accuracy proofreading editing documents communications executives
Education
COLLEGE - Human Resource Management
Spartanburg Methodist College
Spartanburg, SC06.2009
Skills
- English
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Data entry
- Customer service
- Phone etiquette
- Communication skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
Certification
- IAPDA Certification
- October 2024 to October 2025
Timeline
Remote Resolution Specialist
UNIFIED CAPITAL SERVICES
11.2023 - Current
Remote Debt Settlement Specialist
Relief Now Financial Solutions
09.2020 - 11.2023
Executive Resolution Specialist
Randstad Staffing Service
02.2015 - 08.2020
COLLEGE - Human Resource Management
Spartanburg Methodist College
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