Amya Thompson
North Augusta,SC
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, notably with Amazon. Skilled in commercial driving and exceptional at packaging, my expertise in loading and unloading complements my ability to solve problems swiftly, ensuring efficiency and accuracy in high-pressure environments. Demonstrates strong communication and organizational skills, contributing to team success and operational excellence.
Offering positive attitude and strong interpersonal skills, eager to learn and grow in customer-focused role. Brings ability to quickly grasp new concepts and adapt to different situations, ensuring effective communication and problem-solving. Ready to use and develop customer service and communication skills in a desired role.
Overview
2
2
years of professional experience
Work History
Help Desk Associate
SimpliSafe
03.2023 - 04.2024
- Completed troubleshooting at off-site locations.
- Engaged service providers in logging support or service tickets.
- Reduced call handle time with effective communication and problem-solving skills.
- Diagnosed and troubleshot hardware, software and network issues.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
CSA - Customer Service Associate
Teleperformance
09.2022 - 03.2023
- At Teleperformance, I was a work-from-home agent for SimpliSafe. I took incoming calls and assisted my customers with care.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Troubleshot technical issues related to products or services.
Insurance Customer Service Representative
Foudever
01.2022 - 11.2022
- Responded to customer requests for products, services, and company information.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Set up customer payment plans to cover annual policies and renewals.
- Documented customer interactions and transactions for accurate, up-to-date records.
Packer
Amazon Warehouse
07.2022 - 09.2022
- I was with Amazon for 2 months, and went back the following year and stayed a year and a half. I absolutely loved this job, but unfortunately, I had to move.
- My time with Amazon I Unloaded and loaded trucks with merchandise for distribution.
- Inspected packages for accuracy and completeness before shipping.
Education
High school diploma -
North Augusta High School
North Augusta, South CarolinaSkills
- Warehouse Experience
- Cashiering
- Packaging
- Commercial driving
- Loading and unloading
- Active listening
- Verbal and written communication
- Remote support
- Technical issues analysis
- Documentation skills
- Critical thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Help Desk Associate
SimpliSafe
03.2023 - 04.2024
CSA - Customer Service Associate
Teleperformance
09.2022 - 03.2023
Packer
Amazon Warehouse
07.2022 - 09.2022
Insurance Customer Service Representative
Foudever
01.2022 - 11.2022
High school diploma -
North Augusta High School
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