Anabella Fernandez
Fort Mill
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Wing King
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Carmella’s
07.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Fishmarket
04.2023 - 07.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Team Member
Smoothie King
10.2022 - 01.2023
- Specialized in preparing a variety of smoothies by accurately following customer preferences.
- Prepared fruits and juices in BOH to ensure freshness.
Cashier/Food Runner
Ladles Soups Fort Mill
11.2021 - 01.2022
- Handled phone calls for take-out orders while managing cashier duties.
- Assisted in delivering meals from the kitchen to designated areas.
- Assisted with opening and closing duties as needed.
Lifeguard
YMCA
03.2020 - 02.2021
- Monitored water activities and ensured safety of guests at YMCA.
- Managed early bird shifts from 5 AM to 9 AM before attending school.
- Tested pool chemicals ensuring optimal safety levels.
- Maintained cleanliness of work area and pool deck.
Hostess
HOBOS Restaurant
03.2019 - 05.2019
- Welcomed arriving customers.
- Ensured prompt seating of patrons while maintaining cleanliness of dining areas.
Education
Bachelor's degree - Biology
Winthrop University
Rock Hill, SCCollege Certificate - Dental Office Management
York Technical College
Rock Hill, SC05.2022
High school diploma - undefined
Nation Ford High School
Fort Mill, SC12.2020
Skills
- POS System
- Multitasking
- Customer Service
- Childcare
- Microsoft Office
- Laboratory Skills
- Experience with Children
- Spanish
- Bilingual
Certification
- CPR (March2021 to March2023) - Knowing how to resuscitate someone who is not able to breathe or who’s heart has stopped.
- First Aid Certification
- Lifeguard Training
- AED Certification
Languages
Spanish - Fluent
French - Beginner
Timeline
Server
Wing King
08.2024 - Current
Server
Carmella’s
07.2023 - 07.2024
Server Assistant
Fishmarket
04.2023 - 07.2023
Team Member
Smoothie King
10.2022 - 01.2023
Cashier/Food Runner
Ladles Soups Fort Mill
11.2021 - 01.2022
Lifeguard
YMCA
03.2020 - 02.2021
Hostess
HOBOS Restaurant
03.2019 - 05.2019
College Certificate - Dental Office Management
York Technical College
High school diploma - undefined
Nation Ford High School
Bachelor's degree - Biology
Winthrop University
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