Ana Delia Atanasio-Ortega
Lexington
Summary
Dynamic customer service professional with a proven track record at You're Approved Auto Sales, excelling in sales techniques and customer complaint resolution. Adept at building rapport and enhancing customer satisfaction through active listening and empathetic problem-solving, resulting in increased loyalty and retention. Fluent in Spanish, fostering effective communication with diverse clientele.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
You're Approved Auto Sales
10.2020 - 02.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Representative
M&G Auto Sales
05.2017 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
White Knoll High School
Lexington, SC05-2012
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Call center experience
- Customer complaint resolution
- Appointment scheduling
- Fluent in multiple languages(Spanish)
- Sales techniques
- Processing payments
- Teamwork
Languages
Spanish
Full Professional
Timeline
Customer Service Sales Representative
You're Approved Auto Sales
10.2020 - 02.2025
Customer Service Representative
M&G Auto Sales
05.2017 - 09.2020
High School Diploma -
White Knoll High School
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