Anahea Blazer
Sumter
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. Hoping to expand my skills while using my knowledge and wealth of experience to obtain a responsible position within your organization that values loyalty and hard work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
SYKES
Sumter, SC
04.2020 - 01.2023
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance satisfaction.
- Trained new representatives on call handling protocols and system navigation.
- Documented customer interactions accurately in CRM software for reference and follow-up.
- Monitored team performance metrics, offering feedback to ensure compliance with quality standards.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Patient Care Technician
Fresenius Dialysis Center
Sumter, South Carolina
01.2019 - 04.2020
- Sufficient testing monitors and machine functions
- Assembling supplies and preparing machinery
- Obtained patient vital signs before and after treatment; reporting all results to staff nurse
- Looked for physical, emotional and symptomatic changes in patient conditions while undergoing dialysis
- Measuring, calculating, and adjusting blood flow and fluid rates
- Performing blood draws and operating ECG
- Supported and provided excellent patient care with integrity checks
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Responded to bell or light signal calls to assist patients with needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
Ambulance Attendant Driver
Vital Care EMS
Sumter, South Carolina
07.2016 - 12.2018
- Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
- Assessed emergency situations and prioritized medical care for patients.
- Responded to dispatch calls promptly.
- Gathered patient history information, performed physical examinations and collected vitals to gain complete picture and properly assess conditions.
- Transferred patients using gurneys, stretchers, backboard and other equipment.
- Communicated via radio and used 10-codes to receive and transmit information.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
Head Server
J.O' Gradys
Sumter, South Carolina
08.2015 - 07.2016
- Responsible for taking customer orders and ensuring customer satisfaction
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Processing payments and handling cash & credit transactions
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Successfully built & fostered customer relationships
Education
Some College (No Degree) - Paralegal Studies
Central Carolina Technical College
Sumter, SCBachelor of Arts - Paralegal Studies
U.S. Career Institute
Summerton, South CarolinaCertificate - Certified Phlembotomist
AllHeart Health Services
Sumter, South Carolina08-2012
High School Diploma -
Sumter High
Sumter, South Carolina06-2010
Skills
- Understanding Customer Needs and Emotional intelligence
- Strong problem-solving skills and ability to think creatively to resolve issues
- Patience, empathy, and the ability to work with others
- Building customer trust, loyalty, and relationships with others
- Ability to work and communicate with others in a professional manner
- Appointment scheduling, and data entry
- Check-In and Check-Out Procedures
- Confident, articulate, and professional speaking abilities and experience
- Documenting Vitals and chart filing
- MS Excel, PowerPoint, Word
- Proficient typing skills; [75]wpm
- Customer Data Confidentiality
- Problem-solving skills
- Data entry
- Customer service
- Resolving issues
- Inbound phone calls
- Call center operations
- Customer communications
- Answering questions
- Payment processing
- Gathering information
- Customer service optimization
- Technical support
- Logging call information
Certification
- Certified Phlebotomist, AllHeart Health - 2012 until present
Timeline
Call Center Representative
SYKES
04.2020 - 01.2023
Patient Care Technician
Fresenius Dialysis Center
01.2019 - 04.2020
Ambulance Attendant Driver
Vital Care EMS
07.2016 - 12.2018
Head Server
J.O' Gradys
08.2015 - 07.2016
Bachelor of Arts - Paralegal Studies
U.S. Career Institute
Certificate - Certified Phlembotomist
AllHeart Health Services
High School Diploma -
Sumter High
Some College (No Degree) - Paralegal Studies
Central Carolina Technical College
Education and Training
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