Anastasia Meadows
SPARTANBURG
Summary
Detail-oriented professional with extensive experience in administrative support and customer service. Proficient in documentation and data entry, contributing to operational efficiency and improved service delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Afni Riverside
Remote
10.2025 - 03.2026
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilized CRM software to track customer interactions and ensure follow-up on pending requests.
- Collaborated with team members to enhance service delivery and
- improve customer satisfaction ratings.
- Maintained knowledge of products and services to deliver effective solutions tailored to customer needs.
- Processed orders and returns efficiently, adhering to company policies and procedures for accuracy.
- Handled 60+ calls per shift.
Administrative Clerk
Capstone Logistics LLC.
Richburg, SC
04.2021 - 09.2025
- Processed incoming and outgoing shipments to maintain accurate inventory records.
- Managed data entry tasks using warehouse management systems to ensure operational efficiency.
- Trained new staff on administrative procedures and safety compliance protocols effectively.
- Monitored office supplies inventory, ensuring timely replenishment to support daily operations.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balance multiple roles to accomplish diverse tasks and make larger impact to organization.
- Managed 30-50+ loads per shifts.
Customer Service Representative
Duke Energy
Remote
08.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed 75+ calls per shift.
Education
High School Diploma -
Chester Senior High School
Chester, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Documentation
- Administrative support
- Technical support
- Quality control
- Clerical support
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative
Afni Riverside
10.2025 - 03.2026
Administrative Clerk
Capstone Logistics LLC.
04.2021 - 09.2025
Customer Service Representative
Duke Energy
08.2019 - 02.2021
High School Diploma -
Chester Senior High School