Anastasiia Chwalek
Greenville
Overview
12
12
years of professional experience
Work History
Manager
Father and Son Construction
08.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Restaurant Hostess
Palm
12.2023 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
Chateau West
08.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Aviation
Geosky
10.2022 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Aviation
Azur Air Ukraine
07.2019 - 06.2022
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Aviation
AtlasGlobal Airlines
06.2018 - 06.2019
- Providing high-level service; working with business class passengers from different countries
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Aviation
Bravo Airways
06.2017 - 06.2018
- Responsible for safety on board; check emergency equipment before flights; manage stressful situations; cooperation with underground service
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Manager Promouter
Киев СпецСталь
06.2015 - 05.2017
- Selling goods; took a part in the exhibition and presentation; communication with clients
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Aviation
Ukrainian International Airlines
01.2013 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Part-time employment
Orion-Intour
11.2013 - 02.2015
- Finding the potential clients; spreading information in the networks; selling tours
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Hostess
The restaurant “Arena”
06.2013 - 09.2013
- Meeting guests; accompaniment them, introducing a menu; help in order the tables by phone; maintenance friendly atmosphere at the restaurant
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Higher-Masters Degree - Ukrainian and English philology
Ukrainian National Pedagogical University named after M.Drahomanova
01.2013
Skills
- Good communicative skills with people from different nationalities (I am a cosmopolitician); punctuality; I am friendly and easy-going person, discoverer
LNGG
Russian(Native); English(Upper Intermediate); Ukrainian(Native)
Professional Working
English
Professional Working
Hobbies and Interests
traveling; meeting new friends; improve myself; fashion; sport; Pilates; yoga; psychology
Timeline
Manager
Father and Son Construction
08.2024 - 02.2025
Restaurant Hostess
Palm
12.2023 - 07.2024
Restaurant Hostess
Chateau West
08.2023 - 12.2023
Aviation
Geosky
10.2022 - 03.2023
Aviation
Azur Air Ukraine
07.2019 - 06.2022
Aviation
AtlasGlobal Airlines
06.2018 - 06.2019
Aviation
Bravo Airways
06.2017 - 06.2018
Manager Promouter
Киев СпецСталь
06.2015 - 05.2017
Part-time employment
Orion-Intour
11.2013 - 02.2015
Hostess
The restaurant “Arena”
06.2013 - 09.2013
Aviation
Ukrainian International Airlines
01.2013 - 02.2015
Higher-Masters Degree - Ukrainian and English philology
Ukrainian National Pedagogical University named after M.Drahomanova
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