Summary
Overview
Work History
Education
Skills
Timeline
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Andre Dolford

Andre Dolford

Florence

Summary

Dynamic customer service professional with a proven track record at Jiffy Lube, excelling in complaint resolution and enhancing operational efficiency. Skilled in active listening and critical thinking, I have successfully trained teams and improved customer engagement, driving sales growth and fostering strong customer relations.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Jiffy Lube Oil Change Center
06.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining quality service standards and response times.
  • Trained new employees on company policies, procedures, and customer service best practices.
  • Developed streamlined processes for handling customer complaints, enhancing resolution efficiency.
  • Analyzed trends in customer interactions to identify areas for operational enhancements.

Receptionist

Sweet Feet Diabetic Foot Spa
01.2020 - Current
  • Greeted and assisted visitors, providing a welcoming environment.
  • Managed incoming calls, directing inquiries to appropriate staff efficiently.
  • Maintained organized front desk area, ensuring professional appearance and accessibility.
  • Scheduled appointments and coordinated meeting logistics for staff members.

Sales Representative Team Leader

Take 5 Oil Change
11.2022 - 07.2023
  • Led team in achieving sales targets through strategic planning and effective execution.
  • Trained and mentored new sales representatives to enhance performance and product knowledge.
  • Analyzed market trends to identify opportunities for growth and expansion within territory.
  • Developed and implemented training programs that improved team efficiency and customer engagement.

Education

GED -

Richland 1 Adult Ed
Columbia S.C.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Payment processing
  • Product knowledge
  • Complaint handling

Timeline

Customer Service Representative

Jiffy Lube Oil Change Center
06.2024 - Current

Sales Representative Team Leader

Take 5 Oil Change
11.2022 - 07.2023

Receptionist

Sweet Feet Diabetic Foot Spa
01.2020 - Current

GED -

Richland 1 Adult Ed
Andre Dolford