Andrea Fiorino
Summary
Office administration/account manager expert with 8+ years of experience in enhancing operational efficiency and team productivity. Adept at managing patient intake, leading teams, and prioritizing workloads to streamline processes and improve service standards. Demonstrates strong organizational and relationship-building skills, with a focus on delivering exceptional customer service and fostering collaborative environments.
Overview
2025
2025
years of professional experience
Work History
Phlebotomist
ST Joseph's Hospital
Nursing Station Clerk – Interim Lead
Stafkings (Upstate Hospital)
01.2022 - Current
- Manage patient check-ins, enhancing efficiency and reducing wait times significantly
- Train and lead new hires, ensuring a skilled and cohesive front desk team
- Streamline scheduling, decreasing no-show rates and boosting clinic productivity
- Facilitate communication, improving patient care coordination across departments
Occupational medicine account executive
Well Now Urgent Care
01.2022 - 12.2022
- Streamlined health services, improving compliance and communication across locations
- Resolved operational challenges, enhancing service standards and reputation
- Led Zoom training sessions, fostering continuous learning and improvement
- Coordinated employer communications, addressing inquiries on testing procedures
- Facilitated team synergy through management meetings, driving business enhancement
Technical Processing Analyst
Laboratory Alliance of CNY
01.2020 - 12.2021
- Processed specimens for analysis, improving lab efficiency and accuracy
- Managed high-volume communications, ensuring timely client notifications
- Conducted training sessions, enhancing team skills and professional growth
- Streamlined critical notification system, improving communications with clients and contributing to faster decision-making in urgent cases
Wireless Account Expert
Cellular Sales
01.2016 - 12.2019
- Warmly welcomed customers, identified needs, and recommended wireless solutions
- Trained new hires to meet company standards and sales targets
- Resolved customer complaints professionally, ensuring high satisfaction
- Expanded brand presence by representing company at state events
- Consistently achieved top customer service awards quarterly
- Spearheaded new store openings across upstate New York, expanding market presence while consistently achieving top sales and customer service accolades
Education
Onondaga Community College
Syracuse, NYSkills
- Strong organization
- Adaptable to change
- Insurance verification
- Appointment scheduling
- Document preparation
- Healthcare software
- Medical terminology proficiency
- Customer service
- Attention to detail
- Collaboration and teamwork
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
Timeline
Nursing Station Clerk – Interim Lead
Stafkings (Upstate Hospital)
01.2022 - Current
Occupational medicine account executive
Well Now Urgent Care
01.2022 - 12.2022
Technical Processing Analyst
Laboratory Alliance of CNY
01.2020 - 12.2021
Wireless Account Expert
Cellular Sales
01.2016 - 12.2019
Phlebotomist
ST Joseph's Hospital
Onondaga Community College
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