Andrea Leonard

Resolve hospital patient accounts that have credit balances by reviewing account and deciding how the credit balance can be corrected.

I work a report that is given from supervisor and also computer files on a daily basis to resolve and reduce the number of accounts. I use multiple computers programs, ACE and EPIC and Teams, Outlook and Excel to complete my work.

In the Campus Billing department I maintained the group email for the department and answered phone calls from students and parents. I also issued the invoices for vendors, other colleges and students on a monthly basis. I have used multiple computer programs like Touchnet and Banner, Outlook and Microsoft Excel daily to perform the job.

As a Customer Service Representative I answered phone calls from patients about their hospital accounts.

Prior to this position I worked under Conifer in Florida for ten months in a different Credits department.

I started at DHMC in the phone room with customer service by phone calls and emails. After three years I transferred to the data entry department entering in charges from paper and from other systems. I was in this department for ten years and used several different systems like, Cerner and Epic, and Onbase and excel. I then transferred to provider enrollment department where I filled out paper applications and online documents for the Doctors to be enrolled in Medicare and Medicaid.

In 2015 DHMC outsourced all Revenue Management departments to Conifer Health Solutions.