Andrea M Turner
Latta
Summary
Dynamic banking professional with a strong track record in customer service and fraud detection. Expertise in managing client relationships and ensuring compliance with BSA/AML regulations while resolving intricate issues. Committed to driving positive customer outcomes and supporting organizational goals through effective communication and problem-solving.
Overview
2027
2027
years of professional experience
Work History
Teller
Wells Fargo Bank N.A.
Florence
2022 - Current
- Delivered exceptional customer service while accurately processing a high volume of deposits, withdrawals, loan payments, cashiers checks, and other financial transactions.
- Built trusted customer relationships by identifying financial needs, resolving complex account issues, and educating customers on banking products and digital services.
- Supported fraud prevention efforts by identifying suspicious account activity, verifying customer identities, recognizing red flags, and following established bank security and fraud mitigation procedures.
- Maintained strict compliance with BSA/AML regulations, Know Your Customer (KYC) standards, privacy requirements, and internal controls to protect Customer Information and reduce risk.
- Recognized Transactions requiring additional review and escalated potential suspicious activity in accordance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) policies.
- Performed Customer Due Diligence (CDD) by verifying customer information and maintaining accurate records in accordance with regulatory and bank requirements.
- Conducted account research to resolv transaction discrepancies, investigate customer concerns, and ensure timely, accurate issue resolution.
- Assisted with gathering documentation and information supporting investigations related to Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) while adhering to Internal reporting PRocedures.
- Collaborated with branch patners to deliver exceptional service, mitigate risk, and achieve branch performance goals through attention to detail and sound decision making.
Personal Banker
Wells Fargo Bank N.A.
Florence
2011 - 2022
- Opened consumer and business accounts while completing customer due diligence (CDD) and Know Your Customer (KYC) requirements.
- Reviewed customer activity for potential fraud indicators, identifying red flags and escalating suspicious activity in accordance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements.
- Investigated and resolved complex customer account issues, fraud concerns, and transaction disputes while maintaining regulatory compliance.
- Gathered information for compliance efforts involving Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs).
- Collaborated with internal business partners to mitigate risk, strengthen account security, and deliver effective customer solutions.
- Managed customer relationships by providing personalized financial guidance and recommending banking products tailored to individual financial needs.
- Built long-term customer relationships through proactive outreach, financial education, and exceptional service.
- Achieved service and operational goals in customer service, operations, and relationship building while maintaining a strong focus on risk management and regulatory compliance.
- Cross-sold banking products such as credit cards, loans and investments.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Guest Services Representative/Senior Sales Coordinator
Baymont Inn and Suites
Florence
2009 - 2011
- Provide exceptional guest service, handled reservations and check-in/Check-out processes, resolved guest concerns, and maintained a welcoming guest experience.
- Assisted guests with check-ins and check-outs efficiently and courteously.
- Responded to guest inquiries and resolved issues promptly, ensuring positive experiences.
- Enhanced guest satisfaction through proactive customer service at the hotel.
- Processed payment transactions accurately using hotel management software systems.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Provided information about local attractions and services to enhance guest engagement.
- Trained new staff on customer service protocols and hotel procedures effectively.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
Sales Associate
Radioshack
Florence
2005 - 2011
- Delivered customer service, assisted customers with product selection, processed sales transactions, and maintained product knowledge to meet customers needs.
- Provided excellent customer service to enhance brand loyalty.
- Showcased product features and benefits to enhance customer understanding and drive sales.
- Facilitated sales of various products by engaging customers and providing information. by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to achieve store sales goals.
- Worked with fellow sales team members to achieve group targets.
- Organized product displays to create a more inviting shopping experience.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Managed inventory levels by restocking and tracking merchandise.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelors of Arts - Mass Communications, Public relations Track, Business Marketing
Francis Marion University
Florence, SC01-2011
Skills
- Customer service and support
- Fraud prevention and detection
- Account management
- Effective communication
- Problem solving
- Relationship building
- Risk assessment
- Conflict resolution
- Sales and cross-selling strategies
- Patience and empathy
- Safe and vault operations
- Goal-oriented focus
Timeline
Teller
Wells Fargo Bank N.A.
2022 - Current
Personal Banker
Wells Fargo Bank N.A.
2011 - 2022
Guest Services Representative/Senior Sales Coordinator
Baymont Inn and Suites
2009 - 2011
Sales Associate
Radioshack
2005 - 2011
Bachelors of Arts - Mass Communications, Public relations Track, Business Marketing
Francis Marion University