Andrew Bell
Greenville
Summary
Experienced customer service representative with a proven track record of elevating service standards. Skilled in training and mentoring teams, ensuring proficiency in data entry, analysis, and adherence to safety protocols. Seeking a new opportunity to apply expertise and contribute to a company's success in delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Mental Health Support Worker
Carolina Behavioral Health Alliance
12.2024 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Customer Service Representative (Member Concierge)
American Specialty Health
05.2024 - 11.2024
- Provide comprehensive support to members by addressing inquiries, resolving issues, and facilitating access to healthcare services, ensuring a seamless and positive experience with American Specialty Health
DSP Delivery Driver
Amazon
10.2023 - 02.2024
- Enhanced service quality by developing and implementing last-mile delivery strategies, alongside strict safety protocols to secure both drivers and packages
- Improved team efficiency and reduced delivery errors by30% through the training and mentoring of new drivers
- Reduced carbon emissions by10% by leading an eco-friendly delivery initiative and optimizing route planning using data analytics to increase customer satisfaction
Phlebotomist
The Blood Connection
05.2023 - 12.2023
- Collected blood samples from donors through venipuncture and capillary puncture, adhering to safety and compliance protocols
- Provided donor education on procedures, addressed inquiries, and maintained high standards of donor care throughout the blood collection process
- Conducted thorough interviews and data entry for donor information management, ensuring accuracy and confidentiality in all record-keeping
- Coordinated administrative and support activities for Virtual Physical Therapy and Fall Prevention programs, including scheduling, data management, and technical assistance for members
Certified Nursing Assistant
The Blake at Hollingsworth Park
02.2023 - 12.2023
- Delivered essential care to residents, aiding with daily living activities such as bathing, dressing, and mobility support
- Monitored and recorded residents’ vital signs and health concerns, communicating pertinent information to nursing staff for optimal care management
- Facilitated and directed group activities to foster social engagement and mental stimulation, contributing to residents’ quality of life
Customer Service Representative
Conduent
01.2022 - 01.2023
- Enhanced service quality by introducing a customer feedback mechanism and promoting a customer-centric approach, resulting in improved satisfaction rates
- Increased customer loyalty by15% through the personalization of services and proactive trend analysis to meet customer needs
- Improved data entry accuracy by25% and efficiency by streamlining processes, while also mentoring new team members to foster collaboration
Education
Associate in - Business Administration
Strayer University
Greenville, SC12.2023
Skills
- Customer Service
- Communication
- Active Listening
- Problem Solving
- Critical Thinking
- Team Management
- Leadership
- Call Routing
- Performance Analysis
- Customer Retention
- Loyalty Strategies
- Collaboration
- Teamwork
- Time Management
- Multitasking
- Technical Proficiency
- Software Knowledge
- Conflict Resolution
- De-Escalation
- Data Entry
- Data Management
- Emotional Intelligence
- Empathy
- Sales Strategy
- Adaptability
- Product Knowledge
- Typing Speed
Timeline
Mental Health Support Worker
Carolina Behavioral Health Alliance
12.2024 - Current
Customer Service Representative (Member Concierge)
American Specialty Health
05.2024 - 11.2024
DSP Delivery Driver
Amazon
10.2023 - 02.2024
Phlebotomist
The Blood Connection
05.2023 - 12.2023
Certified Nursing Assistant
The Blake at Hollingsworth Park
02.2023 - 12.2023
Customer Service Representative
Conduent
01.2022 - 01.2023
Associate in - Business Administration
Strayer University
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