ANDREW HERNANDEZ
Simpsonville
Summary
Highly driven and self-motivated servant leader with a proven track record of setting and exceeding goals, resulting in increased profitability. Experienced in effectively managing and developing teams, providing coaching and guidance to drive individual and collective success. Proficient in implementing multi-unit strategies and conducting profit/loss analysis to optimize operations and achieve sustainable growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Manager of Practice Support
Aspen Dental
02.2023 - Current
- Improved EBITDA growth by 10% in 2024.
- Support entire practice's staff, which boosted efficiency and improved overall process flow.
- Create and implement policies and procedures for effective practice management.
- Comply with OSHA and HIPAA regulations.
- Support 8 doctors, oral surgeons, 12 hygienists, and over 60 employees.
- Drive EBITDA growth by maximizing P&L results.
- Motivate staff by offering direction, and providing constructive feedback.
- Assist practices in reaching profitability through profit/loss strategies.
Territory Manager
T-Mobile
11.2020 - 01.2023
- Ranked 1st in the Gulf Coast market for 2021.
- Top Territory Manager in the Carolinas market for 2022.
- Selected to mentor colleagues across the country in a company leadership program called the LEAD program.
- Oversee 59 locations, 6 district managers, and 200 employees.
- Coach and influence brick-and-mortar stores, plus third-party retailers such as Walmart, to achieve monthly sales goals.
- Ensure stores are merchandised to standard.
- Perform quarterly audits to ensure brand compliance.
- Build relationships with market directors, account managers, and district managers.
- Participate in outreach events and market the local area to increase traffic.
- Work cross-functionally with departments to exceed sales goals, while supervising market and competitive activities.
- Forecast and report incoming business activity to facilitate planning.
- Own the customer experience from top to bottom.
- B2B sales growth through strategic marketing.
Regional Training Manager
T-Mobile
01.2018 - 10.2020
- Achieved the Top Retail Store award for Q4 2018, Q3 2019, and Q1 2020.
- Ranked as one of the top five retail store managers in the entire Carolinas three times in 2019.
- Achieved the Winner's Circle Award in Q2 2019 and Q1 2020.
- Selected as Social Media Ambassador for 2018-2019.
- Coach employees to ensure an excellent customer experience.
- Train all new hires in the market.
- Merchandise sales floor should follow company standards.
- Perform one-on-one meetings with employees to set proper goals and review the previous month's progress.
- Perform store operations (inventory, audits).
- Drive sales, and improve performance monthly.
- Budget activities to fund operations, maximize investments, or increase efficiency.
- Prepare staff work schedules.
- Interview and hire prospective employees.
Education
Bachelor of Arts - Marketing
Ashford University
San Diego, CA01.2023
High School Diploma -
Mauldin High School
Mauldin, SC01.2006
Skills
- Product and Service Sales
- Territory Management
- Regional Sales and Support
- Social Media Platforms
- Customer Satisfaction
- Staff Management
- Marketing expertise
- Strategic planning
- Market and competitive analysis
- Sales tracking
- Recruiting and hiring
- Project Management
- Proficient in Microsoft Office
- B2B Sales
Certification
ITIL Foundation
Timeline
Regional Manager of Practice Support
Aspen Dental
02.2023 - Current
Territory Manager
T-Mobile
11.2020 - 01.2023
Regional Training Manager
T-Mobile
01.2018 - 10.2020
High School Diploma -
Mauldin High School
Bachelor of Arts - Marketing
Ashford University
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