Andrew Scarabino
Columbia
Summary
Dynamic customer service professional with extensive experience, with a background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. An effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a thorough approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Drive DeVilbiss Healthcare Distribution And Manufacturing
11.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Books-A-Million
08.2022 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stocker
Hobby Lobby
08.2022 - 11.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Kept work areas neat, clean and free from debris.
Uber Partner
Uber Eats
02.2022 - 06.2022
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for customers.
- Consistently maintained positive reviews from customers on the Uber platform due to exceptional service quality.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining orders.
Sales Representative
CMI Associates
08.2021 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through door knocking, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Stocker
Hobby Lobby
07.2019 - 08.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
Ridge View High School
Columbia, SC06-2020
Skills
- Computer & Media proficiency due 15 years experience through my volunteer work at my church
- Physically Athletic due to currently being in school to be a professional wrestler since 2022
- Customer service due to my years in the Retail, Sales, & Customer service industries as well as my years doing volunteer work with multiple organizations
- Call center experience
- Product knowledge
- Critical thinking
Accomplishments
- Licensed & Active PADI Open Water Diver
- Licensed & Active Professional Wrestling Referee
- Active & Decorated Media Specialist
- Active & Decorated Volunteer Worker
- Retired & Decorated Choir Singer
- Retired Cyclist; completed the RAGBRAI Cycling Tour
Timeline
Customer Service Representative
Drive DeVilbiss Healthcare Distribution And Manufacturing
11.2022 - 05.2025
Cashier
Books-A-Million
08.2022 - 04.2023
Stocker
Hobby Lobby
08.2022 - 11.2022
Uber Partner
Uber Eats
02.2022 - 06.2022
Sales Representative
CMI Associates
08.2021 - 02.2022
Stocker
Hobby Lobby
07.2019 - 08.2021
Ridge View High School
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