ANDREW WAYNE

Versatile and results-driven professional with a unique background spanning federal law enforcement support, property management, and business operations. Former Technical Support Analyst with the U.S. Department of Homeland Security, Immigration & Customs Enforcement (ICE), providing IT systems support, executive reporting, policy development, and quality assurance for mission-critical programs. Experienced Property and Business Manager with a proven record of stabilizing multifamily communities, driving occupancy growth, managing multimillion-dollar budgets, and ensuring compliance with fair housing regulations. Adept at leading cross-functional teams, strengthening client and vendor relationships, and optimizing processes to improve performance, accountability, and customer satisfaction.

• Increased occupancy across multiple multifamily communities by up to 40% within one year, driving revenue growth and property stabilization.
• Directed daily operations for 200+ residential units, managing budgets, compliance, staff performance, and resident relations.
• Developed and managed annual budgets exceeding $500,000, aligning capital projects and operational expenses to meet NOI goals.
• Resolved fair housing and building code violations, mitigating risk of fines, property liens, and liability issues.
• Improved resident retention to 80%+ by restoring community trust, enhancing customer service, and implementing referral programs.
• Upgraded surveillance and security systems, reducing risk exposure and enhancing resident safety.
• Spearheaded marketing and outreach strategies during COVID, maintaining leasing momentum and stabilizing occupancy rates.
• Negotiated and managed vendor contracts, reducing costs while ensuring service quality.
• Hired, trained, and supervised teams of up to 10+ staff, establishing clear performance expectations and accountability standards.