Andrew Wilson
Columbia
Summary
Enthusiastic hospitality professional experienced in guest services and restaurant support. Demonstrates exceptional attention to detail and a positive attitude, effectively anticipating guests needs and enhancing overall satisfaction in dynamic environments. Details-oriented server assistant skilled in delivering timely service and maintaining cleanliness. Known for a friendly demeanor and strong communication skills, contributing to seamless team collaboration and memorable guest experiences.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Server Assistant
Outback Steakhouse
Charlotte
01.2024 - 08.2025
- Supported servers to ensure efficient, high quality guest service in a fast-paced dining environment.
- Assisted with food running and beverage delivery to ensure timely service.
- Refilled drinks, bread, and condiments while anticipating guests needs.
- Maintained cleanliness and organization of dining areas, service stations, and back of house areas.
- Communicated effectively with servers, hosts, and kitchen staff to support team workflow.
- Followed food safety, sanitation, and workplace safety standards at all times.
Guest Services Staff Member
U.S. National Whitewater Center
Charlotte
01.2022 - 07.2023
- Delivered exceptional customer service by welcoming guests and addressing inquiries, requests, and concerns professionally.
- Assisted guests with check in/check out processes, reservations, and general facility information.
- Resolved guest issues promptly to ensure a positive experience and high satisfaction.
- Maintained a clean, organized, and welcoming front of house environment.
- Communicated effectively with team members and management to coordinate guest needs.
- Handled cash, payments, and transactions accurately when required.
- Followed company policies, safety procedures, and service standards.
Education
Mountain Island Charter School
Mount Holly, NCSkills
- Food safety
- Beverage service
- Guest relations
- Order fulfillment
- Teamwork and collaboration
- Positive and friendly attitude
- Responsible and trustworthy
- Hospitality service expertise
- Table bussing
- Service prioritization
- Basic math
- Time management
- Attention to detail
- Willing to learn
- Customer service
- Task prioritization
- Flexible schedule
- Sales expertise
- Point of sale operation
Volunteer work
- I have been blessed to help and be apart of HopeMatch. This organization provides hope for families that have fallen to hard times, offering resources focused on strengthening the community. Outside of the annual Christmas party where gifts and love touches the people in need. HopeMatch also offers multiple avenues of aid such as access to financial classes, personal essential items, back to school events, and relational support groups.
Timeline
Server Assistant
Outback Steakhouse
01.2024 - 08.2025
Guest Services Staff Member
U.S. National Whitewater Center
01.2022 - 07.2023
Mountain Island Charter School