Andria Richardson
Pinewood
Summary
Qualified customer service representative with more than 8 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call center representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Hartford
07.2021 - Current
- Assist customers with billing injuries and create certificates of insurance.
- Process policy changes
- Review policy coverages with insureds and recommend additional coverage where needed.
- Collaborate with underwriters to get approval on coverages or special request from certificate holders.
Customer Service Representative
Verizon Wireless
01.2020 - 07.2021
- Troubleshoot customer devices including cell phones,jet pack,tablets, etc Assisted customers with billing concerns.
- Processed payments as well as make payment arrangements.
- Sold products inlcuding but not limited to phone insurance,road side assistance,
- Trained new hires on company policies, how to operate system, and efficient way to process calls.
Retention Specialist
Spectrum Formerly Known As Time Warner Cable
04.2016 - 11.2019
- Retained customers who wanted to cancel services by tying customers needs to value of service.
- Manage handle time while maintaining revenue.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new hires on system and company policies.
Customer Service Representative
Sykes
09.2011 - 03.2016
- Assist customers with technical issues with but not limited to resetting password and updating banking app.
- Promoted self -service options.
- Processed payments, transfer funds, order checks, replace debit/credit cards, etc.
- Educate customers on banking policies.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT01.2025
High School Diploma -
Scott's Branch High School
Summerton, SC06.2007
Skills
- Call Management
- Exceptional communication skills
- Quick learner
- Customer service
- Building rapport with customers and team
Timeline
Customer Service Representative
The Hartford
07.2021 - Current
Customer Service Representative
Verizon Wireless
01.2020 - 07.2021
Retention Specialist
Spectrum Formerly Known As Time Warner Cable
04.2016 - 11.2019
Customer Service Representative
Sykes
09.2011 - 03.2016
Bachelor of Science - Business Administration And Management
Western Governors University
High School Diploma -
Scott's Branch High School
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