Andy Lala
Summerville,SC
Summary
NICET certified Corporate Account Manager with a proven track record at Eagle Fire Inc., excelling in fire sprinkler, fire alarm, and special hazard fire suppression system estimating & design as well as client relationship building. Recognized for generating significant revenue growth through strategic negotiations and effective teamwork. Adept at optimizing account profitability while fostering long-term partnerships across diverse sectors.
Experienced with managing high-value corporate accounts to ensure client satisfaction and retention. Utilizes strategic planning and negotiation skills to deliver tailored client solutions. Track record of fostering strong client relationships and leading cross-functional teams effectively.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Knowledgeable fire protection professional with a solid background in fire protection construction estimation and project management. Successfully led multiple high-profile projects, ensuring accurate cost assessments and timely completion. Demonstrated proficiency in cost analysis and risk management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Corporate Account Manager & Senior Estimator
Eagle Fire Inc.
11.2018 - Current
- Estimating of large fire sprinkler, fire alarm, and special hazards fire suppression system installation and modification projects.
- Design & layout of large fire sprinkler, fire alarm, and special hazard fire suppression system installation and modification projects.
- Project management & coordination of large fire sprinkler, fire alarm, and special hazard fire suppression system installation and modification projects.
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
- Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
- Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
- Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
- Established profitable partnerships in the Data Center, Department of Defense, Automotive Manufacturing, Industrial Manufacturing, Collegiate Academic Institution, and Healthcare, sectors to grow corporate account base.
- Mentored junior team members on effective account management techniques, driving professional growth within the department.
- Provided comprehensive reporting on account performance indicators to senior leadership for informed decision-making processes.
- Ensured accurate forecasting by maintaining up-to-date records of sales activities and client interactions in CRM systems.
- Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to overall company success.
- Retained a high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
- Coordinated full sales lifecycle from proposal development to closings and follow-up.
- Negotiated profitable proposals with major companies, securing long-term accounts worth over 10-15 million dollars annually.
- Enhanced client satisfaction by consistently meeting and exceeding sales targets and providing exceptional customer service.
- Analyzed sales data to identify trends and areas for improvement, implementing targeted action plans for enhanced performance.
- Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with General Contractors, End Users, and Engineering Firms within assigned territory.
- Exceeded company-defined sales quotas.
Fire Sprinkler Division Manager
Pye Barker Fire & Safety
06.2015 - 11.2018
- Managed a large team of fire sprinkler system service & installation technicians.
- Managed all fire sprinkler system service & installation projects for the fire sprinkler division.
- Coordinated & assisted the estimating department with estimating all fire sprinkler system projects for the division.
- Coordinated & assisted the fire sprinkler system design department with the design & layout of all fire sprinkler system installation 7 modification projects for the division.
- Coordinated all scheduling for the fire sprinkler system service & installation technicians for the division.
- Coordinated all man power for all active projects in the division.
- Coordinated payroll for all technicians in the fire sprinkler division.
- Recruited new technicians & instituted a new training program for all newly hired technicians.
- Placed orders for all fabrication & loose material orders with all vendors for all active projects in the division.
- Supervised daily planning, coordination and administration for division operations.
- Managed inventory of all fire sprinkler system material.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Established clear and consistent policies and procedures.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
- Set and oversaw division budgets in excess of 7-10 million dollars per year.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Communicated and collaborated with stakeholders to achieve division objectives.
- Enhanced team performance by establishing clear goals and providing regular feedback and coaching.
- Established metrics for success, monitoring performance and making adjustments to strategies as necessary.
- Reduced operational costs without compromising on quality by optimizing supply chain management.
- Improved workforce morale and reduced turnover through introduction of comprehensive employee development programs.
President/Owner Operator
Precision Communications LLC
07.2009 - 05.2015
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Lead a team of (6) administrative personnel and (23) field technicians.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Supported project management team for optimal performance.
- Reduced operational costs through strategic cost management initiatives.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Maintained very high standards for technical knowledge & continuing education.
Senior Technician Supervisor
MasTec
03.2004 - 04.2009
- Managed a large team of (75) DirecTV service & installation technicians including web technicians.
- Coordinated all daily scheduling & routing of all (75) technicians for all work in the Tampa, FL market.
- Coordinated payroll for a large team of (75) DirecTV technicians.
- Implemented and performed regular technical training for (75) DirecTV technicians in my division in the Tampa, FL market.
- Managed & issued DirecTV equipment & material inventory.
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Diagnosed problems with large scale MDU, commercial & residential DirecTV systems by applying technical knowledge and troubleshooting skills.
- Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
- Completed preventive maintenance on set schedules.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
- Developed strong relationships with vendors, negotiating favorable pricing terms while maintaining high-quality standards.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
Education
High School Diploma -
Lewiston High School
Lewiston06-2000
Skills
- Fire sprinkler system estimating & design
- Fire alarm system estimating & design
- Victaulic vortex hybrid fire suppression system estimating & design
- FM200 & NOVEC 1230 clean agent fire suppression system estimating & design
- Sales negotiations
- Client relationship building
- Business strategies
- NICET certification water based fire protection systems
- Certified Victaulic Vortex Hybrid (Special Hazard) fire suppression system designer & integrator
- Edwards (EST3 & EST4) fire alarm system factory certified
- Kidde FM200 & NOVEC 1230 factory certified designer
- Amerex industrial dry chemical & wet chemical fire suppression system factory certified designer
- Revenue generation
- Teamwork and collaboration
- Multitasking
- Team leadership
- Adaptability and flexibility
- Team building
- Product knowledge
Affiliations
- American Fire Sprinkler Association (AFSA)
- South Carolins Fire Sprinkler Association (SCFSA)
Certification
- NICET level 2 certification water based fire protection systems.
- SC state Backflow Preventer testing & installation license.
- SC state fire extinguisher license.
- SC state kitchen fire suppression system license.
- Victaulic Vortex Hybrid fire suppression system certified designer & integrator.
- Kidde FM200 & NOVEC 1230 certified designer.
- Amerex Industrial dry chemical fire suppression system certified designer.
- Edwards (EST) EST3 & EST4 fire alarm systems certified.
- VESDA certified designer.
- CPR/AED Certification
- SC Driver's License
- OSHA Certified
Languages
English
Native or Bilingual
Timeline
Corporate Account Manager & Senior Estimator
Eagle Fire Inc.
11.2018 - Current
Fire Sprinkler Division Manager
Pye Barker Fire & Safety
06.2015 - 11.2018
President/Owner Operator
Precision Communications LLC
07.2009 - 05.2015
Senior Technician Supervisor
MasTec
03.2004 - 04.2009
High School Diploma -
Lewiston High School
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