Andy Wang
Clemson
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Number 1 Chinese Restaurant
Marion
01.2010 - 07.2019
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Research Assistant
Office of Research and Organizational Development
Pickens
01.2023 - 03.2024
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Assisted with daily data entry tasks using Microsoft Excel and Access software applications.
- Prepared reports and presentations using various software applications such as Microsoft Word, PowerPoint, and Excel.
Package Delivery Driver
Amazon
Greenville
10.2024 - Current
- Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Keeping accurate records of hours worked, mileage driven, fuel expenses, and any other relevant information related to deliveries.
Education
Bachelor of Science - Sociology
Clemson University
Clemson, SC03-2024
Skills
- Customer service
- Problem resolution
- Attention to detail
- Team collaboration
- Conflict resolution
- Communication skills
Timeline
Package Delivery Driver
Amazon
10.2024 - Current
Research Assistant
Office of Research and Organizational Development
01.2023 - 03.2024
Assistant Manager
Number 1 Chinese Restaurant
01.2010 - 07.2019
Bachelor of Science - Sociology
Clemson University
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