Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aneis Mosley

Summary

10+ Years of Customer Service Experience

10+ Years of Operations, Risk Management and Quality Assurance Experience

10+ Years of Project Management Experience

8+ Years of Finance Experience alongside, Consumer & Business Banking Services

8+ Years of Relationship Building and Managing Experience

8+ Years of Facilitating, Training, Coaching and Development Experience

8+ Years of Financially Assessing Client Needs

8+ Years of Managing Conflict Experience

7+ Years of Diversity, Equity and Inclusion Experience

4+ Years of Spouse Military Experience

Ability to travel 30% of the time or as needed

Ability to work weekends and holidays as needed or scheduled

Overview

11
11
years of professional experience

Work History

Diversity Equity Inclusion V. President IA IL & MN

Wells Fargo
05.2020 - 10.2024
  • Interact with customers, individuals and employees with integrity and professionalism while building and managing relationships, demonstrating inclusion and care.
  • Speak confidently at public events for workforce outreach and community outreach and involvement.
  • Identify community organizations and leaders to establish and nurture relationships to help build awareness while working as a team.
  • Leading as subject matter expert through organizing operations for internal and external event setups.
  • Develop quarterly events and clearly communicate plans to subordinates and team members.
  • Collaboration with internal and external leaders to manage large scaled projects and meet deadlines.
  • Conducted in-person interviews to assess committee members' relevant knowledge, skills, experience and aptitudes.

Executive Office Management Representative of Complaints and Remediations

Wells Fargo
10.2019 - 10.2024
  • Support as a customer facing role by satisfying customers' financial needs and providing strategic solutions through investigation and following policies, procedures and regulations. While seeing through complex tasks for multiple clients in a fast-paced environment.
  • Trained current and new team members on policies and procedures and encouraged team-building participation in exercises that focused on developing key skills and interpersonal relationships.
  • Complete operational activities and performed risk assessments to identify errors in simple and complex transactions and completed maintenances by reviewing product and account information, reviewing policies, procedures, regulations and other legal documents provided to or from customers.
  • Provide monetary adjustments and courtesy credits to accounts when Teller journal errors and other bank errors have occurred.
  • Partner with other line of businesses for direction to exercise judgment within policies and procedures.
  • Escalate concerns raised within policies and procedures by identifying trends and providing feedback to appropriate parties. Such as, submitting innovative ideas for better procedures and customer experience to Loudspeaker.
  • Communicate with customers, executives, merchants, bankers and/or other line of business representatives verbally and/or written to resolve escalated matters and ensure that identified risks and/or problems are clearly documented and rectified.
  • Assist customers with concerns such as Deposit and Credit Card Consumer and Business Concerns, Claims, Auto, Personal and Mortgage loan concerns, Online banking, Digital/Mobile banking transactions, Promotions, Unauthorized maintenances and Unwanted account opening Concerns.

Human Resources and Hiring Manager

Elohim Medical Staffing Agency
04.2017 - 06.2020
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Liaised between multiple business divisions to improve communications.
  • Met with Managers, Clients and Nurse Directors to discuss vacancies, applicant qualifications, and characteristics of top candidates.

Financial & Credit Specialist

United Credit Education Services
08.2017 - 10.2019
  • Analyze and evaluate credit reports to educate and identify risk levels and recommend proven strategies to improve credit reporting and to set and attain financial goals.
  • Conduct regular financial statement analysis to monitor performance, to maintain and influence budgeting habits
  • Collaborated with Realtors, Advisors and Accountants to resolve credit and billing discrepancies in a timely manner for improvement.
  • Provided financial guidance to clients on credit management and debt consolidation strategies.
  • Worked with customers to understand their financial needs while building a professional relationship and network by providing excellent customer service.


Shift Leader

The Old Spaghetti Works
02.2014 - 10.2019
  • Conducted cash handling, analyzed accuracy of the register counts for daily transactions, and identified and reconciled discrepancies.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Lead operations while ensuring compliance with sanitation and food safety standards to provide quality customer experience.
  • Provided training to new hires on customer service standards and provided coaching to improve customer satisfaction.
  • Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards.
  • Coordinate scheduling, and allocated resources according to customer traffic to reduce wait times.

Education

Bachelor's - Business Management

Grand Canyon University
Arizona

Skills

  • Customer Service and Relationship Building
  • Risk Management and Data Analysis
  • Detailed Oriented and Organization
  • Strong Computer Skills
  • Problem Solving and Self Development
  • Change and Time Management
  • Communication (Verbal and Written)
  • Setting and Attaining Goals
  • Teamwork and Multi-Tasking
  • Committee Leadership
  • Meeting Facilitation and Training
  • Human Resources Management

Timeline

Diversity Equity Inclusion V. President IA IL & MN

Wells Fargo
05.2020 - 10.2024

Executive Office Management Representative of Complaints and Remediations

Wells Fargo
10.2019 - 10.2024

Financial & Credit Specialist

United Credit Education Services
08.2017 - 10.2019

Human Resources and Hiring Manager

Elohim Medical Staffing Agency
04.2017 - 06.2020

Shift Leader

The Old Spaghetti Works
02.2014 - 10.2019

Bachelor's - Business Management

Grand Canyon University

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Aneis Mosley