Angel Outten
Pelzer
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in a timely manner.
Overview
7
7
years of professional experience
Work History
Mortgage Collection/Loan Processor.Temp
Dovenmuehle Mortgage Inc.
Lake Zurich
04.2025 - 07.2026
- Managed delinquent accounts through effective communication and problem-solving techniques, ensuring timely resolutions.
- Evaluated payment options and developed tailored repayment plans for clients, improving collection rates.
- Learned to utilize collections software for tracking account statuses and customer interactions.
- Responded to inquiries from customers regarding account balances and payment schedules, enhancing customer satisfaction.
- Adapted quickly to changes in policies, improving efficiency in handling collections tasks.
- Maintained accurate records of customer communications and payment arrangements within the database.
Administrative Assistant/Temp Worker
Long Heating & Air Conditioning/Robert Half
Greenville
07.2024 - 04.2025
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Assisted in preparing reports and presentations, enhancing communication accuracy.
- Organized documents and streamlined data entry tasks using office software.
- Maintained filing systems, enhancing document retrieval through structured processes.
- Assisted team members with administrative tasks, promoting collaboration within the team.
Mortgage Collections Specialist
Truist Bank
10.2021 - 07.2024
- Collaborated with team members to maintain compliance with regulatory guidelines in collections processes, enhancing overall operational integrity.
- Provided support in evaluating payment options and developing repayment plans for clients.
- Collaborated with team members to ensure compliance with regulatory guidelines in collections processes.
- Supported evaluation of payment options and development of tailored repayment plans for clients, improving customer satisfaction and retention.
- Utilized collections software to track account statuses and customer interactions.
Assistant Branch Manager/Senior Loan Closer
Southern Financial
Greenville
02.2019 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to improve service delivery, enhancing customer satisfaction levels.
- Streamlined complaint resolution processes, improving response times and overall service quality.
- Collaborated with team members to enhance service delivery and ensure customer satisfaction.
- Handled escalated calls, achieving satisfactory resolutions for customers and strengthening company-customer relationships.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Maintained accurate records of customer interactions using CRM software for tracking and follow-up.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Business Administration And Management
Strayer University
Columbia, SCSkills
- Loan servicing
- Loan modification
- Loan documentation
- Payment processing
- Regulatory compliance
- Customer outreach
- Strong negotiation skills
- Attention to detail
- Organization skills
- Time management
- Problem-solving
- Multitasking Abilities
- Goal-oriented mindset
- Professional ethics
Timeline
Mortgage Collection/Loan Processor.Temp
Dovenmuehle Mortgage Inc.
04.2025 - 07.2026
Administrative Assistant/Temp Worker
Long Heating & Air Conditioning/Robert Half
07.2024 - 04.2025
Mortgage Collections Specialist
Truist Bank
10.2021 - 07.2024
Assistant Branch Manager/Senior Loan Closer
Southern Financial
02.2019 - 10.2021
Associate of Arts - Business Administration And Management
Strayer University