Angel Santana
Clover
Summary
Dynamic individual with experience in retail sales and customer service. Proven track record of exceeding sales goals and driving customer satisfaction. Possesses excellent communication and interpersonal skills with a passion for building relationships and delivering personalized customer experiences.
Overview
11
11
years of professional experience
Work History
Sales Finance Manager
Ashley Furniture Homestore
04.2023 - 05.2025
- Managed budgeting and forecasting activities, ensuring accurate financial projections for the sales team.
- Provided comprehensive financial support to sales executives during contract negotiations, securing profitable deals.
- Trained junior staff members on company-specific finance procedures, contributing to their professional development while enhancing team efficiency.
- Reviewed and analyzed sales performance data, identifying trends and areas for improvement.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Evaluated employee performance regularly, conducting weekly / monthly reviews and providing constructive feedback to encourage growth and improvement.
Store Sales Manager
American freight furniture mattress and appliance
12.2013 - 03.2023
- Recruited, trained, and evaluated staff to offer world-class customer service.
- Implemented innovative strategies to increase sales and improve customer satisfaction.
- Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service.
- Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.
- Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
- Managed inventory levels for optimal turnover, reducing stock discrepancies and ensuring product availability.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
Education
High School Diploma -
Thomas J Corcoran
Syracuse, NY06.2012
No Degree - Carpentry, Plumbing, Electrical
Apex Technical School
Long Island City, NY12-2012
Skills
- Bilingual
- Recruiting And Hiring
- Sales Expertise
- Employee Performance Evaluations
- Operational Efficiency
- Maintaining Clean Work Areas
- Cash Handling
- Staff Oversight
- Critical Thinking
- POS Inventory System Operation
- Customer Service
- Driven Work Ethic
- Marketing Strategies
- Team Meetings
- Performance Improvement Techniques
- Staff Scheduling
- Product Or Service Knowledge
- Store Displays
- Customer Engagement
- Payroll And Invoicing
- Closing Techniques
- Sales Coaching
- Staff Development
- Management
- Staffing
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
Delivered over $750,000 in 2022, Delivered over 1,400,000 in 2021, Delivered over $700,000 in 2019, Delivered over 600,000 in 2016.
Over $900,000 written between January 2024-December 2024.
Timeline
Sales Finance Manager
Ashley Furniture Homestore
04.2023 - 05.2025
Store Sales Manager
American freight furniture mattress and appliance
12.2013 - 03.2023
High School Diploma -
Thomas J Corcoran
No Degree - Carpentry, Plumbing, Electrical
Apex Technical School
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