Angel Tompkins
McCormick
Summary
Dynamic professional with extensive experience in customer service and data entry at Food Lion. Proven ability to enhance office efficiency through teamwork and innovative solutions. Skilled in cash reconciliation and adept at resolving customer complaints, fostering loyalty and satisfaction. Committed to maintaining confidentiality and professionalism in all interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Office Associate
Self Regional Healthcare Foundation Women's Health Classic
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
- Maintained confidentiality by securely managing sensitive documents and information.
- Gathered, organized and input information into digital database.
Team Lead
Food Lion
02.2021 - 08.2022
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Cashier
Food Lion
02.2021 - 08.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Nursing
Lander University
Greenwood, SCNursing
Piedmont Technical College
Greenwood, SCSkills
- Customer service
- Cash reconciliation
- Adaptability
- Teamwork
- Data entry
- Scheduling
- Communication
- Registration
- Insurance
- VA coverage
Certification
CPR certified
Timeline
Business Office Associate
Self Regional Healthcare Foundation Women's Health Classic
12.2021 - Current
Team Lead
Food Lion
02.2021 - 08.2022
Cashier
Food Lion
02.2021 - 08.2022
Nursing
Lander University
Nursing
Piedmont Technical College
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