Angel Wright
West Columbia
Summary
Dynamic leader with extensive experience at Physiatry and Rehabilitation Associates, excelling in operations management and team leadership. Proven track record in streamlining processes, enhancing efficiency, and fostering strong client relationships. Adept at training and mentoring staff, driving operational excellence, and implementing quality control measures to ensure compliance and improve patient outcomes.
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
13
13
years of professional experience
Work History
Vice President
Physiatry and Rehabilitation Associates
03.2012 - Current
- Supported senior leadership in developing strategic initiatives aligned with organizational goals.
- Coordinated cross-departmental meetings to enhance communication and collaboration.
- Contributed to preparing reports for executive review, ensuring accuracy and clarity.
- Aided in the implementation of new policies to improve operational efficiency.
- Facilitated training sessions for team members on best practices and process improvements.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
Director of Operations
Physiatry and Rehabilitation Associates
03.2012 - Current
- Streamlined operational processes, enhancing efficiency and reducing costs across multiple departments.
- Implemented quality control measures, ensuring compliance with industry standards and regulations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Developed and executed training programs, fostering staff development and operational excellence.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Office Manager
Physiatry and Rehabilitation Associates
03.2012 - Current
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Managed scheduling for patient appointments, optimizing provider utilization and reducing wait times.
- Developed and implemented office policies that improved administrative efficiency and staff productivity.
- Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
- Trained new administrative personnel on office procedures, fostering a collaborative work environment.
- Supervised inventory management, ensuring adequate supply levels while minimizing waste and costs.
- Implemented quality assurance measures that enhanced compliance with healthcare regulations and standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Supervisor
Physiatry and Rehabilitation Associates
03.2012 - Current
- Supervised daily operations, ensuring compliance with protocols and patient care standards.
- Mentored staff, fostering professional development and enhancing team collaboration in patient management.
- Implemented quality assurance measures to enhance patient outcomes and streamline administrative processes.
- Managed scheduling of patient appointments, optimizing workflow and reducing wait times for services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Medical Assistant
Physiatry and Rehabilitation Associates
03.2012 - Current
- Administered patient assessments and recorded vital signs to support efficient evaluation processes.
- Assisted in developing individualized treatment plans by collaborating with healthcare professionals.
- Facilitated patient education on therapy protocols and post-treatment care for improved recovery outcomes.
- Managed appointment scheduling and maintained accurate patient records using electronic health record systems.
- Led training sessions for new hires on clinical procedures, fostering a knowledgeable support staff environment.
- Mentored junior medical assistants in best practices for patient interaction and care standards compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
GED -
Irmo High School
Irmo, SCNo Degree - Medical Assistant Certification
Centura College
Columbia, SC01-2009
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Client relationship building
- Operations management
- Customer service
- Documentation and reporting
- Training and mentoring
- Customer and employee rapport
- Recruiting and hiring
- Human resources
- Rules and regulations
- Verbal and written communication
- Recruiting and interviewing
- Operations oversight
- Office management
- Schedule management
- Office administration
- Technical support
- Scheduling
Timeline
Vice President
Physiatry and Rehabilitation Associates
03.2012 - Current
Director of Operations
Physiatry and Rehabilitation Associates
03.2012 - Current
Office Manager
Physiatry and Rehabilitation Associates
03.2012 - Current
Supervisor
Physiatry and Rehabilitation Associates
03.2012 - Current
Medical Assistant
Physiatry and Rehabilitation Associates
03.2012 - Current
GED -
Irmo High School
No Degree - Medical Assistant Certification
Centura College
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