Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Hixon

Surfside Beach

Summary

Dynamic professional with a proven track record in operations management and customer relations, honed as Owner at Hix BBQ and Catering LLC. Excelled in building strong client relationships and leading high-performing teams, significantly enhancing customer satisfaction. Skilled in quality management systems and verbal communication, adept at driving business growth and operational efficiency.

Overview

1
1
Certification

Work History

Owner

Hix BBQ and Catering LLC
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Medical Records and Health Information Technician

Associated Pain Specialists
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Enhanced patient care by accurately organizing and maintaining medical records and health information.
  • Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
  • Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
  • Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
  • Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
  • Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.
  • Assisted patients in understanding their rights regarding personal health information privacy under HIPAA regulations.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Tracked and monitored requests for medical records release.

Insurance Verification Specialist

Johnson City Medical Center
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Posted payments to accounts and maintained records.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.

Authorization Specialist / Scheduler

Behavorial Health
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
  • Promoted positive customer experiences by addressing concerns or questions related to authorizations in a professional manner.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Trained staff on current eligibility requirements and policies.
  • Increased customer service success rates by quickly resolving issues.

Front Desk Coordinator

Frontier Healthcare
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Transcribed phone messages for entire office and relayed messages.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

Certificate - Coding

Walters State Community College
Morristown, TN
05.2004

General -

Chuckey Doak High School
Afton, TN
05.1989

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Staff management
  • Quality management systems
  • Hiring and staffing
  • Attention to detail
  • Customer service
  • Desktops, laptops, and mobile devices

Certification

Certification in Coding

Timeline

Owner

Hix BBQ and Catering LLC

Medical Records and Health Information Technician

Associated Pain Specialists

Insurance Verification Specialist

Johnson City Medical Center

Authorization Specialist / Scheduler

Behavorial Health

Front Desk Coordinator

Frontier Healthcare

Certificate - Coding

Walters State Community College

General -

Chuckey Doak High School

Similar Profiles

CREATE PROFILE
Angela Hixon