ANGELA JACKSON
Aiken
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
27
27
years of professional experience
Work History
Member Service Representative III
SRP Federal Credit Union
11.1996 - 01.2024
- Acted as primary source of product information for 30 daily members and 11 staff inquiries
- Fully complied with all SRP Credit Union policies, procedures, guidelines and service standards including but not limited to Bank Secrecy Act, Patriot Act and OFAC Policies
- Responsible for offering Credit Union products and services
- Promoted Credit Union services using member benefit-based approach to aid members in obtaining their financial goals
- Gathered all necessary information to complete memberships, business memberships, deposit and loan accounts/applications and maintenance
- Communicated loan decisions
- Disbursed complete documentation required for each account and loan in accordance with established policies and procedures
- Provided Notary Services for members
- Successfully met or exceeded sales and service goals set by management
- Assisted members with fraud, discrepancies or any questions pertaining to their account
- Performed basic teller transactions
- Exercised assigned approval authority in certain situations, including check acceptance and wire transfer
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes
- Opened customer accounts and provided deposit and withdrawal receipts
- Educated and engaged customers with new bank products and services
- Resolved customer issues through thorough dispute investigation
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors
Education
High School Diploma -
Aiken High School
Aiken, SC06.1985
Skills
- Ability to work with team or independently
- Organized
- Multi-task
- Computer skills
- Professional verbal communication skills
- Professional written communication skills
- Authentic people skills
- Detail oriented
- Goal oriented
- Ability to work in fast-paced environment
- Adaptable
- Problem-solving skills
Personal Information
Title: Supervisor Of Member Services
Timeline
Member Service Representative III
SRP Federal Credit Union
11.1996 - 01.2024
High School Diploma -
Aiken High School