Angela James
Johns Island
Summary
Emerging Food & Beverage leader with extensive background across resorts, private clubs, and high-end restaurants. Recognized for strong floor presence, guest engagement, and the ability to lead by example. With 8+ years experienced in high-end hospitality, and the ability to elevate team performance in fast paced environments, I am seeking to make steps forward into Food & Beverage Manager roles to lead teams, support operations, and uphold and apply exceptional service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/ Bartender
The Dunlin Auberge
08.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new team members on menu knowledge and service standards.
- Engaged with guests to provide personalized recommendations based on preferences and dietary restrictions.
- Monitored inventory levels of supplies, as well as opening/closing duties with daily team communication to maintain smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server/ Bartender/ Banquet Server/ Head Bartender
The Country Club of Charleston
10.2023 - 08.2024
- Provided high-level service to members with emphasis on quality cocktails and personalized interactions.
- Assisted in menu presentations, effectively communicating specials and recommendations to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Contributed to a collaborative team environment and upheld strict service standards.
- Trained new servers on best practices for service efficiency and effective communication with guests.
- Left for new opportunity with Auberge Resorts.
Bartender/Server/ Banquet Bartender and Server
Seabrook Island Club
03.2022 - 11.2023
- Built strong rapport with members and guests, enhancing repeat visits and personalized dining experiences.
- Managed cocktail production, food running, and high-volume service with accuracy and speed, while upselling menu items and specialty cocktails, contributing to increased revenue.
- Trained new staff on drink preparation techniques and customer service protocols.
- Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Left for an opportunity closer to home.
Bartender/ Banquet Bartender
Sheraton Chalet Westport
01.2020 - 02.2021
- Crafted custom cocktails and beverages, enhancing guest experience and satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new staff on service protocols and beverage preparation techniques to ensure consistency.
- Managed inventory levels, ordering supplies as needed to prevent shortages and maintain operational flow.
- Executed full bar setup, inventory counts, and shift-long stock management.
- Managed banquet bar operations, ensuring timely and high-quality service for large parties.
Server
Spiro's
03.2016 - 01.2020
- Provided upscale table-side service including wine presentation, carved salads, flamed appetizers, and flamed hot plates.
- Served private events and assisted bartenders during high-volume shifts.
- Delivered a warm, family-style dining experience with an elevated touch.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits through personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
GED -
Department of Elementary And Secondary Education
St Louis, MOSkills
- Strong Work Ethic, Reliability & Positivity
- Calm Under Pressure
- Staff Support, Onboarding & Training
- Guest Engagement & Service Recovery
- Cleanliness, Safety & Floor Standards
- Team Collaboration
- Exceptional Customer Service
- High Emotional Intelligence with Guests & Staff
- Excellent Communication & Teamwork
- Luxury & Private Club Service Protocols
- Professional Appearance
- Quick Learner with Close Attention to Detail
Certification
Serve Safe Certified, Alcohol Serve Safe, Food and Safety Handling
Timeline
Server/ Bartender
The Dunlin Auberge
08.2024 - Current
Server/ Bartender/ Banquet Server/ Head Bartender
The Country Club of Charleston
10.2023 - 08.2024
Bartender/Server/ Banquet Bartender and Server
Seabrook Island Club
03.2022 - 11.2023
Bartender/ Banquet Bartender
Sheraton Chalet Westport
01.2020 - 02.2021
Server
Spiro's
03.2016 - 01.2020
GED -
Department of Elementary And Secondary Education