Angela Maxwell
Easley
Summary
Highly skilled and dedicated financial services professional with over 20 years of customer service experience and expertise in the financial sector, particularly within academic institutions. Demonstrated proficiency in account reconciliation, financial aid processes, and customer relationship management. Proven ability to handle complex tasks, manage multiple priorities, and provide exceptional service in fast-paced environments. Strong communicator with excellent people skills and advanced knowledge in Microsoft Office Suite and 10-Key accuracy. Known for a track record of supporting organizational goals and fostering positive client relationships. Seeking to leverage my extensive background in financial services and customer care to contribute to an impactful role in the financial industry.
Overview
16
16
years of professional experience
Work History
Financial Aid Liaison
Bob Jones University
01.2024 - Current
- Apply Aid to Student Accounts
- Process payments for Student Billing
- Answer billing questions
- Process chargebacks
- Help reconcile Student Central payments and departmental deposits to the bank statement
Student Services Hub Representative
Bob Jones University
01.2018 - 01.2022
- Provided exceptional customer service to students, staff, and faculty across multiple channels (in-person, phone, email)
- Addressed and resolved a wide range of student inquiries, concerns, and requests, ensuring satisfaction and timely follow-up
- Worked collaboratively with other departments to provide streamlined and accurate services to students
Account Reconciliation Specialist
Bob Jones University
01.2013 - 01.2018
- Managed the reconciliation of student billing and departmental deposits
- Processed daily bank deposits
- Helped process payments and departmental deposits
Head Teller / Backup CSR and Branch Manager
Bank of Travelers Rest
01.2009 - 01.2013
- Supervised daily branch operations, ensuring smooth and efficient customer transactions
- Trained and mentored staff, providing leadership and guidance on customer service, cash handling, and financial transactions
- Assisted with account management, providing personalized banking solutions to customers
- Managed and resolved complex customer service issues, ensuring a high level of customer satisfaction
Education
Master of Science (M.S.) -
Bob Jones University
Greenville, SC01.2009
Bachelor of Arts (B.A.) -
Bob Jones University
Greenville, SC01.2007
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Office Suite
- 10-Key Accuracy
- Data Entry
- Account Reconciliation
- Financial Reporting
- Excellent People Skills
- Customer Service
- Strong Communication Skills
- Interpersonal Skills
- Detail-Oriented
- Highly Organized
- Financial Aid Knowledge
- Ability to Manage Multiple Priorities
- Fast-Paced Environments
Timeline
Financial Aid Liaison
Bob Jones University
01.2024 - Current
Student Services Hub Representative
Bob Jones University
01.2018 - 01.2022
Account Reconciliation Specialist
Bob Jones University
01.2013 - 01.2018
Head Teller / Backup CSR and Branch Manager
Bank of Travelers Rest
01.2009 - 01.2013
Bachelor of Arts (B.A.) -
Bob Jones University
Master of Science (M.S.) -
Bob Jones University
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