Angela Scott
Effingham
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Member Care Assistant
Elite Day Center
09.2024 - 12.2025
- Provided compassionate support to members, ensuring a positive experience and addressing individual needs.
- Assisted in training new team members, fostering a collaborative environment and enhancing service delivery.
- Maintained detailed reports on member interactions, identifying trends and areas for improvement in service delivery.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Engagement Specialist
Carenet Health
01.2023 - 02.2024
- Making outbound calls and reaching out to patients, members, and customers
- Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
- Make welcome calls and assist members and patients with benefits and insurance information.
- Analyzed customer engagement data to identify areas of improvement within existing programs.
Operations Admin II
FedEx Ground
08.2018 - 12.2022
- Responsible for performing the clerical and administrative functions for any and all hub and station operational areas
- Developed and implemented operational policies and procedures to ensure efficient workflow.
- Managed the daily operations of the organization, including staffing, budgeting, scheduling, and problem resolution.
- Monitored production costs and quality standards to maximize efficiency and reduce waste.
Package Handler
FedEx Ground
06.2017 - 08.2018
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
Home Health Aide
Caring For You Homecare Services
04.2007 - 06.2017
- Assisted patients with various activities of daily living, including using the toilet, bathing, dressing, preparing food, eating, drinking, and moving around
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Skills
- Customer Service
- Decision-Making
- Schedule Coordination
- Time Management Abilities
- Multitasking
- Organizational Skills
- Client Documentation
- Patient Care
- Schedule Management
- Follow-Up Skills
- HIPAA Compliance
- Multitasking and Organization
- Eligibility Determination
- Time management
- Attention to detail
- Problem-solving abilities
- Active listening
- Verbal and written communication
Timeline
Member Care Assistant
Elite Day Center
09.2024 - 12.2025
Engagement Specialist
Carenet Health
01.2023 - 02.2024
Operations Admin II
FedEx Ground
08.2018 - 12.2022
Package Handler
FedEx Ground
06.2017 - 08.2018
Home Health Aide
Caring For You Homecare Services
04.2007 - 06.2017