Angela Wease

Supporting daily operations by team planning and assisting in heavy work flow. Daily temps and assuring product accuracy for serving guest. Opening responsibilities, counting drawers, counting safe, and bank drops. Closing duties, assisting other team members with closing there stations and cashing out drawers.

• Managed daily front-of-house operations to ensure exceptional guest experiences.
• Trained and supervised staff in service standards and menu knowledge.
• Coordinated with kitchen staff to streamline order delivery and maintain food quality.
• Resolved customer complaints promptly to enhance satisfaction levels.
• Implemented health and safety protocols to comply with regulations and maintain cleanliness.
• Assisted in scheduling shifts to optimize staff coverage during peak hours.
• Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
• Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
• Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
• Promoted upselling strategies among servers, leading to higher average check values per transaction.
• Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.