Angelica Baker
Conway
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1998
1998
years of post-secondary education
Work History
Customer service representative
Bagel port
Myrtle Beach
08.2019 - 09.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers in placing orders efficiently, ensuring a seamless purchasing experience.
- Processed orders accurately and ensured timely delivery.
Customer Service Representative
CRG Call Center
Conway
05.2014 - 10.2017
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Handled incoming customer calls to provide timely and effective solutions.
- Facilitated product sales by engaging with customers and understanding their needs.
- Assisted customers with order processing and return inquiries, ensuring a seamless shopping experience.
Education
Delaware Valley High School
Philadelphia, PASkills
- Order processing
- Customer relationship management
- Upselling techniques
- Complaint resolution
Timeline
Customer service representative
Bagel port
08.2019 - 09.2021
Customer Service Representative
CRG Call Center
05.2014 - 10.2017
Delaware Valley High School