Angelica Bolden
Piedmont
Summary
Detail-oriented professional with a strong skill set in administration, organization, and customer service. Proficient in improving operations through meticulous recordkeeping and delivering timely resolutions to a wide range of challenges. Excels in fast-paced environments, skillfully managing time to ensure efficient and successful outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cross Country Staffing
11.2022 - Current
- Assisted recruiters and junior recruiters in administrative functions, providing support in various tasks and ensuring efficient workflow
- Claims review process
- Utilized call management systems to efficiently track and manage call volumes, optimizing response times and ensuring timely follow-up on customer issues
- Oversaw onboarding processes, ensuring new hires had all necessary information and documentation for a smooth transition
- Verified licenses and documentation, ensuring all credentials were up-to-date and met regulatory standards
- Utilized knowledge of medical terminology to effectively communicate with healthcare professionals and patients, ensuring accurate and clear information exchange
- Uploaded certifications to internal databases, ensuring all documentation was accessible and well-organized
- Addressed payroll issues, resolving discrepancies and ensuring timely and accurate payment processing
Customer Service Representative
Transformco Sears Home Services
07.2019 - 09.2023
- Remote Work
- Respond to customer questions and concerns via phone, email, or chat, providing accurate information and solutions to ensure a positive experience
- Claims processing
- Address and resolve customer complaints and issues efficiently, employing problem-solving skills to provide effective solutions and enhance customer satisfaction
- Manage order processing, including tracking shipments, handling returns, and ensuring that customer transactions are completed accurately and promptly
- Update and manage customer records and interactions in the company's CRM system, ensuring all information is current and accurate
Customer Service Representative
Charter Communications
11.2017 - 06.2019
- Handled inbound calls and outbound from customers, addressing inquiries, providing information, and resolving issues to ensure a positive experience
- Utilized call tracking systems to document and manage customer interactions, ensuring accurate records of inbound and outbound communications
- Order entry
- Provided support by troubleshooting problems and offering guidance, aiming to resolve concerns efficiently and effectively
- Coordinated with other departments to gather necessary information and facilitate the resolution of customer issues
Education
GED -
Mauldin High School
Mauldin, SC10.2011
Skills
- Order entry
- Data collection
- Live chat
- Microsoft Excel
- Workforce management
- Payroll
- Jira
- Microsoft Word
- Workday
- SharePoint
- Windows
- Clerical experience
- Technical support
- Project management
- Leadership
- Salesforce
- Computer skills
- Document management systems
- HIPAA
Timeline
Customer Service Representative
Cross Country Staffing
11.2022 - Current
Customer Service Representative
Transformco Sears Home Services
07.2019 - 09.2023
Customer Service Representative
Charter Communications
11.2017 - 06.2019
GED -
Mauldin High School
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