Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Maldonado

Angelica Maldonado

Simpsonville

Summary

Dynamic professional with extensive experience in customer service and operational leadership. Proven ability to enhance efficiency and resolve conflicts effectively. Skilled in social media content creation and proficient in Microsoft Office, driving engagement and fostering strong client relationships. Committed to delivering exceptional results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Business Owner

Nautical Nate's Wave Runners
Greenwood
05.2022 - Current
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Consumer relations and rental agreements.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Delivered exceptional customer service through professional and friendly client engagement.
    Communicated rental safety guidelines, procedures, and precautions to ensure a safe and informed customer experience.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.

Veterinary Assistant/CSR

Upstate Vet Emergency and Specialty Care
Greenville
05.2020 - 01.2025
  • Support veterinarians while executing precise drug calculations and engaging in professional interactions with pet owners regarding OSHA regulations and hospital safety standards.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Facilitated radiographic procedures and executed in-house lab work as instructed, including sample preparation for external testing.
  • Accurately obtain patient history, and ensure proper client communication, and thorough medical recordkeeping. Manage patient discharges and support clear, professional interactions with pet owners throughout their visit.

Veterinary Practice Manager

Haywood Road Animal Hospital
Greenville
01.2018 - 05.2020
  • Implemented strategies for improving overall efficiency within the practice.
  • Provided training to new employees on proper office procedures and customer service techniques.
  • Attended conferences or seminars related to veterinary medicine in order to stay up-to-date on current trends in the field.
  • Supervised daily activities of front desk teams, veterinary technicians, and assistants, focusing on shift planning and responsibility allocation.
  • Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
  • Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.
  • Maintained inventory of medical supplies and equipment, placing orders when necessary.

HR Assistant/Social Media Content Creator

Creative Plants
Greenville
02.2015 - 12.2017
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Assisted in conflict resolution processes and acted as a liaison between employees and management.
  • Participated in HR training and workshops to improve skills and knowledge.
  • Developed content strategy to increase social media followers and engagement.
  • Updated website blog with fresh content regularly.
  • Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
  • Monitored analytics and metrics to evaluate the performance of campaigns.

Collections Specialist/Foreclosure

BB&T
Greenville
10.2012 - 11.2014
  • Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
  • Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
  • Developed relationships with debtors to encourage timely payments while providing excellent customer service.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
  • Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.

Education

30hr. Advanced Principles Unit-11 Certification -

Fortune Academy Of Real Estate
06-2025

60hr SC Salesperson Real Estate Pre-License Certification -

Fortune Academy Of Real Estate
03-2025

Human Services -

Greenville Technical College
Greenville, SC
01-2012

Veterinary Assistant Certification -

Greenville Technical College
Greenville, SC
01-2008

Skills

  • Astounding customer service skills with years of experience
  • Conflict resolution
  • Effective communication
  • Excellent time management and self motivated
  • Ability to multi-task
  • Great personal skills
  • Proficient computer skills in word, excel, and windows

Timeline

Business Owner

Nautical Nate's Wave Runners
05.2022 - Current

Veterinary Assistant/CSR

Upstate Vet Emergency and Specialty Care
05.2020 - 01.2025

Veterinary Practice Manager

Haywood Road Animal Hospital
01.2018 - 05.2020

HR Assistant/Social Media Content Creator

Creative Plants
02.2015 - 12.2017

Collections Specialist/Foreclosure

BB&T
10.2012 - 11.2014

30hr. Advanced Principles Unit-11 Certification -

Fortune Academy Of Real Estate

60hr SC Salesperson Real Estate Pre-License Certification -

Fortune Academy Of Real Estate

Human Services -

Greenville Technical College

Veterinary Assistant Certification -

Greenville Technical College

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Angelica Maldonado