Angelica Robinson
Blythewood
Summary
Human Resources Supervisor with extensive experience in personnel management and operational efficiency within the United States Army. Demonstrated ability to optimize processes and enhance customer service, supporting over 700 individuals. Proficient in Microsoft Excel, with a strong focus on detail and problem-solving skills to ensure effective onboarding and personnel support.
Overview
12
12
years of professional experience
Work History
Personnel Affairs Branch Supervisor
United States Army
12.2018 - 01.2021
- Served as the supervisor of the Personnel Affairs Branch to the largest Reception Battalion for initial entry trainees in the United States Army.
- Responsible for the initial entry processing and onboarding of all candidates.
- Established personnel files for candidates, consisting of banking information, life insurance documents, tax forms, and emergency notification forms.
Assignments Manager
United States Army
11.2017 - 12.2018
- Maintained a multi-level personnel database consisting of employment positions for a joint task force across the entire peninsula of South Korea.
- Monitored all replacement actions for multiple positions that required yearly rotation of employees.
- Ensured all nominative positions were filled with the most qualified candidates, minimizing loss of continuity.
Human Resources Supervisor
United States Army Forces Command
02.2016 - 11.2017
- Served as the Executive Administrative Assistant to the Commanding General, United States Army Forces Command.
- Responsible for the coordination, scheduling, and planning of all travel conducted by a 7-party management team consisting of more than 100 missions, both National and International.
- Balanced 7 corporate credit card accounts, ensuring the accuracy of charges and timeliness of payments.
- Maintained accountability of office equipment valued at over $3,000,000.
Human Resources Specialist
United States Army
04.2013 - 02.2016
- Provided multifaceted customer service via telephone and in-person.
- Managed daily office operations and maintenance of equipment.
- Dispersed incoming mail.
- Ensured incoming and outgoing correspondence were routed properly.
- Conducted thorough reviews of evaluations, and financial reports for accuracy before further processing.
- Updated personnel records electronically.
- Maintained both electronic and physical copies of personnel files.
- Prepared reports on staffing levels and status of personnel.
- Evaluated personnel qualifications for special assignments.
- Prepared and processed requests for transfer or reassignment.
- Monitored suspense actions.
- Prepared and reviewed personnel casualty documents and letters of sympathy to next of kin.
- Applied knowledge of provisions and limitations of Freedom of Information and Privacy acts as required.
Human Resources Specialist / Leave and Finance Clerk
United States Army
10.2009 - 04.2013
- Developed a more effective filing system for financial reports to accelerate paperwork processing and enhance the security of multiple personnel files.
- Performed monthly audits of financial reports for 7 companies; consisting of over 700 individuals combined.
- Performed field audits on individual employee records to address and resolve non-routine, complex, and unexpected variances in pay and entitlements.
- Maintained confidential information, such as pay rates, bonuses, and legal proceedings.
- Updated confidential banking information for employees with accuracy and speed.
- Analyzed legal documents, including wills, insurance policies, and divorce decrees to ensure employees were receiving all entitled benefits while performing hazardous duties.
Human Resources Specialist / Passenger Terminal Clerk
United States Army
09.2008 - 10.2009
- Processed inbound and outbound flights.
- Coordinated reservations and stand-bys for flights.
- Announced flight status updates and information about gate changes over airport mass notification systems.
- Displayed courtesy and strong people skills with all customer interactions.
- Maintained composure and patience while dealing with demanding situations.
- Conducted preflight briefings.
- Updated briefing procedure manuals and briefed fellow staff on changes.
- Trained new employees, explaining protocols clearly and efficiently.
- Monitored compliance with size limitation guidelines for the carry-on baggage program.
- Instructed passengers on all terminal safety and emergency procedures.
- Addressed passenger concerns about flight availability and delays by staffing a customer service desk at the passenger terminal.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH09-2025
Associate of Arts - Multidisciplinary Studies
Grantham University
Lenexa, KS01.2015
Skills
- Microsoft Excel and Office
- Attention to detail
- Self-discipline
- Time management
- Problem solving
- Organization skills
- Customer service
Timeline
Personnel Affairs Branch Supervisor
United States Army
12.2018 - 01.2021
Assignments Manager
United States Army
11.2017 - 12.2018
Human Resources Supervisor
United States Army Forces Command
02.2016 - 11.2017
Human Resources Specialist
United States Army
04.2013 - 02.2016
Human Resources Specialist / Leave and Finance Clerk
United States Army
10.2009 - 04.2013
Human Resources Specialist / Passenger Terminal Clerk
United States Army
09.2008 - 10.2009
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Arts - Multidisciplinary Studies
Grantham University
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