Angelina Barberena
Greer
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Hubbell
11.2022 - Current
- Manage a portfolio of accounts and analyze trends with our customers as well as investigate issues that could be a part of a root problem
- Perform account reconciliations daily and perform credit hold/ releases every few hours, also perform account maintenance activities such as payment application issues, credit memos and resolving deductions
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Researched accounts and completed due diligence to resolve collection problems.
Restaurant Manager/ Server
Mekong
11.2021 - 04.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
Full-time store associate
Aldi
08.2021 - 11.2021
- Assisted customers by providing product information and locating items.
- Improved store organization by maintaining clean and orderly aisles.
- Supported sales goals with effective customer service.
- Stocked shelves to ensure products were readily available for customers.
- Processed transactions efficiently for smooth checkout experience.
- Maintained inventory levels by conducting regular stock checks.
- Contributed to sales initiatives by promoting special offers.
- Assisted in visual merchandising for attractive product displays.
- Monitored store floor for safety, ensuring compliance with regulations.
Part-time clerk
Quiktrip
07.2019 - 08.2021
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
Education
Associate - Accounting And Finance
Greenville Technical College
Greenville, SCSkills
- Conflict resolution techniques
- Customer Service
- Data entry efficiency
- Credit and Collections
- Payment posting
- Account review
- Financial management
- Proficiency in SAP
- Proficiency in Microsoft 365
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collections Specialist
Hubbell
11.2022 - Current
Restaurant Manager/ Server
Mekong
11.2021 - 04.2023
Full-time store associate
Aldi
08.2021 - 11.2021
Part-time clerk
Quiktrip
07.2019 - 08.2021
Associate - Accounting And Finance
Greenville Technical College
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