Angelina Cervantes Rivera
North Charleston,SC
Summary
Dynamic and results-oriented professional with a proven track record in customer service and bilingual communication. Excelled at Lowe's Home Improvement by leveraging strong problem-solving skills and teamwork to enhance customer satisfaction. Fluent in Spanish, adept at interpretation, and committed to providing exceptional client service. Demonstrated ability to multitask and organize efficiently, driving significant improvements in client engagement and sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Spanish Interpreter
Charleston School District
06.2023 - 08.2023
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Help spanish speaker enroll their children's into school
- learn the process of enrolling students to schools
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- 18+ hour translation and interpretation apprenticeship
Crew Member
McDonald's
03.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Conduct closing procedures: sweeping stores, stocking, straightening.
Education
High School Diploma -
R.B Stall High School
3625 Ashley Phosphate Rd06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Client service
- Fluent Spanish
- Verbal communication
- Multitasking and organization
- Seal of biliteracy
- Interpretation
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowes Home Improvment
08.2024 - Current
Spanish Interpreter
Charleston School District
06.2023 - 08.2023
Crew Member
McDonald's
03.2022 - 01.2023
High School Diploma -
R.B Stall High School
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