Angelina Thousand
Summerville
Summary
Goal-oriented professional with proven skills in problem-solving, teamwork, and time management. Committed to enhancing customer experiences and training new staff to uphold high service standards.
Overview
3
3
years of professional experience
Work History
Opener
Dunkin
4653 Duke Street Alexandria, VA
05.2025 - 05.2026
- Prepared and brewed coffee and beverages to meet customer demand.
- Maintained cleanliness and organization of work areas and equipment.
- Assisted in training new staff on operational procedures and customer service standards.
- Engaged with customers to ensure satisfaction and resolve inquiries promptly.
- Operated point-of-sale system, managing transactions efficiently and accurately.
- Stocked inventory levels, ensuring availability of products during peak hours.
- Followed safety protocols to maintain a safe work environment for team members.
Cashier
Panera Bread
3201 Duke St. Alexandria, VA 22314
09.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers in selecting menu items, enhancing overall dining experience.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Handled cash drawer operations, ensuring accuracy in daily cash reconciliation.
- Implemented suggestions for improving workflow efficiency, contributing to faster service delivery.
- Welcomed customers and helped determine their needs.
Team Lead
Panera Bread
4299 Buffalo Rd, Erie, PA 16510
11.2022 - 04.2024
- Collaborated with team members to optimize workflow during busy periods.
- Inspected materials and chemicals to maintain high quality and conformance with Pennsylvania regulations.
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Removed materials and products from machines and equipment to place materials and products in boxes, trucks or conveyors.
- Enhanced customer experience by promptly and efficiently opening accounts with accurate documentation.
Education
GED -
The Pennsylvania Cyber Charter School
652 Midland Ave, Midland, PA 15059Skills
- Goal-oriented mindset
- Active listening
- Adaptability and flexibility
- Relationship building
- Resilience under pressure
- Cross-selling expertise
- Up-selling strategies
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Timeline
Opener
Dunkin
05.2025 - 05.2026
Cashier
Panera Bread
09.2024 - 04.2025
Team Lead
Panera Bread
11.2022 - 04.2024
GED -
The Pennsylvania Cyber Charter School