Angelique Bernales
Edgemoor
Summary
Dynamic professional with extensive experience at AFLAC/Global Care Group, excelling in customer service and operations management. Proven ability to enhance team performance and streamline processes. Skilled in graphic design and adept at fostering strong interpersonal relationships, ensuring client satisfaction and effective communication. Committed to delivering high-quality results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Admin Assistant
Global Pyramid Network
Chicago
01.2018 - Current
- Assisted in the planning and execution of a yearly conference, including coordination of speakers and vendors, monitoring ticket sales and registering attendees
- Created and maintained website
- Utilized Adobe Creative Suite to create social media posts
- Managed incoming emails, responding promptly and professionally to inquiries
Seasonal Staff Photographer
Lifetouch Sports and Special Events
Elmhurst
03.2016 - 05.2016
- Managed all aspects of photo shoots, including equipment setup and lighting adjustments
- Coordinate groups and individuals to be photographed in an efficient organized manner
- Addressed questions and issues for clients in a professional manner
- Captured high-quality photographs for various dance companies
Inbound Call Center Operator
TTC MARKETING SOLUTIONS
Chicago
08.2010 - 02.2013
- Provided exceptional customer service by addressing inquiries, resolving issues, and providing accurate information
- Maintained a high level of professionalism and courtesy during all interactions with customers
- Participated in ongoing training sessions to enhance sales skills, product knowledge, and understanding of company policies
Benefit Consultant
AFLAC/ Global Care Group
Chicago
11.2009 - 08.2010
- Provided expert guidance and consultation to business owners on employee benefit programs
- Conducted sales of AFLAC products at local businesses
Regional Office Manager / Admin Assistant
AFLAC/ Global Care Group
Chicago
02.2007 - 11.2009
- Developed and implemented efficient filing systems to improve client's claims organization and retrieval
- Oversaw inventory management, ensuring adequate supply and functionality of any office equipment
- Assisted in the recruitment process of agents and office interns by screening resumes, conducting initial and secondary interviews, and coordinating candidate assessments
- Developed standardized procedures for administrative tasks such as filing claims, recruitment and training
- Provided training to office interns on office policies/procedures as well as proper use of office equipment/software tools
- Led a team of interns in achieving departmental goals through effective delegation of tasks
Web Developer
McDougal Littell
Evanston
04.2001 - 04.2003
- Maintained database containing links from all company websites
- Completed time sensitive assignments on time
- Developed and maintained responsive educational websites using HTML
- Collaborated with designers to implement website layouts and user interfaces
- Troubleshot and debugged issues with existing websites, ensuring smooth functionality
Education
Bachelor of Fine Arts - Graphic Design
American Academy of Art
Chicago, IL01.2015
Skills
- Customer service and support
- Graphic design and print
- Technical proficiency
- Team management and teamwork
- Interpersonal communication
- Administrative experience
- Operations management
- Policy and process development
- Office equipment management
- Writing skills and documentation
- Customer inquiry handling
- Microsoft Office applications
- Medical scheduling and office experience
- Time management and multitasking
- Social media management
- Design file preparation for print
- Customer communication strategies
- Order assistance and complaint resolution
Personal Information
Authorized To Work: US
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Admin Assistant
Global Pyramid Network
01.2018 - Current
Seasonal Staff Photographer
Lifetouch Sports and Special Events
03.2016 - 05.2016
Inbound Call Center Operator
TTC MARKETING SOLUTIONS
08.2010 - 02.2013
Benefit Consultant
AFLAC/ Global Care Group
11.2009 - 08.2010
Regional Office Manager / Admin Assistant
AFLAC/ Global Care Group
02.2007 - 11.2009
Web Developer
McDougal Littell
04.2001 - 04.2003
Bachelor of Fine Arts - Graphic Design
American Academy of Art