Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2012
2012
years of post-secondary education
7
7
Certifications
Work History
RPDM
United Rentals
07.2023 - Current
Manager of the Digital Sales Center for the Power & HVAC Region
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
BRANCH MANAGER
UNITED RENTALS
02.2021 - 07.2023
OPERATED AND MANAGED BRANCHES 17D, C89, AND 02B
TRAINED BRANCH MANAGERS TO TAKE OVER C89 AND 02B
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
OPERATIONS MANAGER
UNITED RENTALS
03.2016 - 02.2021
Managed operations for Rock Hill P&HVAC, K46. Also assisted with opening and managing the Raleigh, H85, and Charleston, 03B, Power and Climate locations.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed and implemented strategies to maximize customer satisfaction.
Facilitated smooth collaboration between branches through clear communication channels.
INSIDE SALES REPRESENTATIVE
UNITED RENTALS
09.2011 - 03.2016
Answered customers' questions regarding products, prices, and availability.
Coordinated and maintained the work flow for all rentals and service calls that came into the branch.
Maintained Fleet for the branch with what we needed and didn't need for upcoming rentals.
Worked with haulers for all of our transportation needs both with customers and internal transfers.
Power & HVAC Mechanic
HERTZ
09.2005 - 08.2010
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.