Anjalyn Simmons
Gresham
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Ascensus Retirement Services, adept in conflict resolution and critical thinking. Excelled in complaint handling and data entry, significantly improving customer satisfaction. Skilled in both interpersonal communication and technical tasks, consistently delivering solutions that benefit both company and clientele.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ascensus Retirement Services
04.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
US Security & Associates
01.2017 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelor Of Health Science -
Horry-Georgetown Technical College
Conway, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Ascensus Retirement Services
04.2022 - 05.2024
Security Officer
US Security & Associates
01.2017 - 10.2021
Bachelor Of Health Science -
Horry-Georgetown Technical College
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