Ann Olejniczak
Simpsonville
Summary
Dynamic retail professional with a proven track record at O’Reilly Auto Parts, excelling in customer service and conflict resolution. Adept at implementing effective sales strategies and enhancing customer satisfaction through strong interpersonal skills. Committed to continuous learning and team collaboration, ensuring a positive shopping experience and efficient inventory management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
O’Reilly Auto Parts
04.2020 - 09.2025
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Assisted customers with product selection and automotive inquiries to enhance satisfaction.
- Greeted each customer and offered assistance in locating requested items, increasing retention.
- Resolved conflicts using strong problem-solving and interpersonal skills to maintain calm.
- Completed transactions efficiently while delivering exceptional customer service.
Sales Representative
Cross County Home Services
01.2019 - 11.2019
- Presented tailored service solutions to boost customer satisfaction and retention.
- Collaborated with team members to devise effective sales strategies.
- Managed customer inquiries, resolving issues promptly and professionally.
- Answered prospective customers' inquiries regarding product features and services offered.
- Developed customized sales techniques for successful selling and upselling of services.
- Analyzed customer feedback to enhance products and services.
- Maintained accurate records of all sales and prospecting activities.
Member Care Representative Tier II
Convergy’s
Lake Mary
12.2017 - 08.2018
- Educated members on product features and benefits, enhancing overall understanding.
- Resolved customer issues through active listening and effective problem-solving techniques.
- Documented customer interactions accurately in CRM system for future reference.
- Assisted customers with inquiries regarding services and account management promptly.
- Provided timely responses to member inquiries, addressing complaints effectively.
- Guided members in navigating website, understanding policies, and troubleshooting technical issues.
- Implemented strategies to enhance customer experience using surveys and feedback loops.
- Offered feedback to management on recurring customer challenges observed.
Lot Manager
Anderson Ford-Mazda
02.2017 - 04.2017
- Coordinated vehicle inventory management to ensure precise lot organization.
- Oversaw daily operations, maintaining cleanliness and order of all vehicles.
- Assisted customers in vehicle selection while providing comprehensive information.
- Monitored maintenance schedules to guarantee optimal condition for display.
- Collaborated with sales team to enhance vehicle visibility and presentation.
- Managed keys and documentation efficiently for all lot vehicles.
- Conducted periodic physical counts to maintain accurate inventory levels, reconciling discrepancies.
- Responded swiftly to customer complaints regarding purchased vehicles.
Cashier
Hamrick’s
Anderson
03.2016 - 06.2016
- Efficiently processed customer transactions at Hamrick's retail location.
- Provided exceptional service while assisting customers with product inquiries.
- Maintained organized and clean checkout areas throughout shifts.
Service Cashier
Piedmont Nissan
Anderson
04.2015 - 10.2015
- Developed a wide range of office competencies as Service Cashier.
Executed call handling and transfer using established phone systems.
Applied proficiency in Microsoft Office to assist with administrative duties.
Cashier
Publix SuperMarkets
Anderson
03.2014 - 05.2015
- Delivered exceptional customer service by assisting with product inquiries.
- Operated cash register accurately, processing transactions securely and efficiently.
- Maintained organized and clean checkout areas throughout shifts.
- Supported inventory management through timely restocking of shelves.
- Collaborated daily with team members to enhance store operations.
- Trained new cashiers on register procedures and customer service practices.
- Effectively resolved customer complaints to improve the overall shopping experience.
Education
Some College (No Degree) - Criminal Justice
Tri-County Technical College
Pendleton, SCSkills
- Willingness to learn
- Interpersonal skills
- Conflict resolution
- Positive attitude
- Energetic and driven
- Dependability and flexibility
- Customer service
- Effective communication
- Inventory management
- Sales strategy
- Problem solving
- Team collaboration
- Technical support
- Reliability and punctuality
- Phone etiquette
Certification
Prior EMR & CPR
Accomplishments
- High School Graduate
- Volunteered as an EMR at Medshore EMS
- Volunteer for CERT with ACSO
Timeline
Retail Sales Associate
O’Reilly Auto Parts
04.2020 - 09.2025
Sales Representative
Cross County Home Services
01.2019 - 11.2019
Member Care Representative Tier II
Convergy’s
12.2017 - 08.2018
Lot Manager
Anderson Ford-Mazda
02.2017 - 04.2017
Cashier
Hamrick’s
03.2016 - 06.2016
Service Cashier
Piedmont Nissan
04.2015 - 10.2015
Cashier
Publix SuperMarkets
03.2014 - 05.2015
Some College (No Degree) - Criminal Justice
Tri-County Technical College