Anna Cox

Oversee overall store performance, ensuring achievement of KPIs, operational execution, and brand stan

- Recruit, hire, train, and develop high-performing team members while fostering a culture of accountability

- Drive sales by implementing effective clienteling strategies, enhancing the customer experience, and max

- Execute brand initiatives, visual merchandising updates, and marketing strategies to maintain a high-leve

- Manage store inventory with precision, ensuring compliance with SOPs and maintaining organization stan

- Lead scheduling and payroll management while optimizing labor costs to meet business needs.

- Address and resolve customer concerns with a focus on satisfaction and retention.

- Ensure compliance with company policies, return procedures, and operational excellence standards.

• $10MM in retail sales volume
• Driving top-line sales, interpreting reporting data, managing payroll and controlling expenses
• Lead hiring, training, and developing with largest increase in hiring minors across the district. Created a higher increase in retention of employment within a year.
• Established culture of accountability through clear expectations and performance management.
• Anticipated staffing needs, talent plan and recruitment.
• Expected and enabled your team to stay up-to-date on major promotions, brand launches and events.
• Worked closely with salon and services manager to develop sales plans with retail and services sales, while driving corporate events and new product launches.
• Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
• Maintained excellent relationships with brand partners and AE's through collaborating with events, and, sales and education training.

• Lead team of 20-35 Beauty Advisors to deliver strong results in LLC and Credit
• Taught the sales team how to connect with customers and build long-term, productive relationships
• Resolved customer complaints regarding sales and service
• Identified retail sales strategy and opportunities by keeping up with market trends and operational standards
• Developed, coached, and trained BA's on product knowledge and selling techniques

• Supported operational excellence through visual merchandising, payroll management, inventory control, and delivering on operational standards.
• Lead a team of 15-25 sales associates and 3 managers to demonstrate and provide coaching to selling behaviors and observations in all zones and building customer loyalty.
• Made an impact driving culture and talent life cycle through interview selection and performance management.

• Strategically managed over $125K in retail sales (+10% to LY) including GWP
• Beat out Texas in regional GWP sales. With over $10K in by Day 1
• Hosted events around the community, including speaking and doing the makeup for breast cancer survivors in a fashion show hosted by Self Regional Hospital consecutively for 7 years.
• Possess extensive product knowledge, and personal/department productivity goals
• Develop and implement business strategies by planning and driving sales events and ensure proper execution to achieve counter productivity goals
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.