Kiana Bolden
North Charleston
Summary
Pharmacy Technician with extensive experience at Walgreens in prescription processing and patient communication. Achieved high customer satisfaction through effective problem resolution and meticulous attention to detail. Proficient in pharmacy software and inventory management, ensuring compliance with FDA and HIPAA standards while enhancing workflow efficiency. Recognized for strong communication skills and teamwork, contributing to seamless pharmacy operations.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
Walgreens
01.2019 - Current
- Accurately fill and label prescriptions under pharmacist supervision.
- Verify and enter patient information, insurance details, and prescription data.
- Assist customers at the counter, process payments, and manage prescription pick-ups.
- Prepare medication orders, including counting, measuring, and packaging medications.
- Communicate with healthcare providers and insurance companies to resolve claim issues.
- Maintain inventory, restock medications, and manage expired products.
- Handle high-volume inbound and outbound calls for refills and inquiries.
Customer Service Associate
Walmart
03.2004 - 06.2019
- Delivered excellent customer service.
- Maintain high quality standards and service specifications.
- Assisted with transactions and consistently ensured customer satisfaction.
Education
Certified Pharmacy Technician (CPT) -
PCT Training
12.2025
High School Diploma -
Hilton Head High School
01.2019
Skills
- Customer service and communication
- Prescription processing and filling
- Patient communication
- Insurance verification and billing
- Problem resolution and problem-solving
- Team collaboration and organizational skills
- Attention to detail and accuracy
- Medication storage procedures
- Secure storage of medications
- Pharmacy software proficiency
- Updating medication histories
- Drug classification and monitoring
- FDA and HIPAA compliance
- Verifying orders and authorizations
- Pharmacy ethics and operations
- Processing payments and OTC recommendations
- Inventory management and workflow optimization
References
References available upon request
Timeline
Pharmacy Technician
Walgreens
01.2019 - Current
Customer Service Associate
Walmart
03.2004 - 06.2019
Certified Pharmacy Technician (CPT) -
PCT Training
High School Diploma -
Hilton Head High School