Anna Gerald
Charleston
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
Work History
Sales Associate
Michael Kors
North Charleston
11.2025 - Current
- Assisted customers with product selection and styling advice.
- Maintained store appearance through visual merchandising and organization.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Managed inventory levels by restocking merchandise as needed.
- Educated customers on brand values and product features.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to improve product knowledge and sales techniques.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Concierge
Indigo hall
James Island
08.2025 - 10.2025
- Assisted guests with special requests, ensuring a memorable stay experience.
- Organized concierge desk operations to ensure smooth service delivery throughout shifts.
- Developed relationships with local vendors to enhance service offerings for guests.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Manager
QSL
Charleston
04.2025 - 07.2025
- Managed daily operations, ensuring adherence to safety and quality standards.
- Trained new employees on company policies and best practices for performance.
- Monitored inventory levels, ensuring timely replenishment of supplies and materials.
- Implemented process improvements to streamline workflows and reduce delays.
- Facilitated communication between departments to resolve issues promptly and effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Associate
UPS
Charleston
10.2024 - 03.2025
- Sort and fill on-site mailboxes
- Process and print shipment labels
- Scan in all incoming packages
- Set up mailbox accounts
- Unload and stock truck drop- offs
- Write up print jobs to be fulfilled
- Sanitize store, dust, shake out rugs, mop, clean restrooms, sweep, wipe windows
- Handled returns and exchanges according to company policies.
- Trained new associates on store operations, policies, and procedures.
- Assisted customers with selecting items and answering questions
- Operated equipment such as scanners and scales correctly during checkout process.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed and maintained relationships with clients and vendors.
- Maintained knowledge of sales and promotions, return policies and security
- Greeted customers to determine wants or needs
- Organized store by returning merchandise to proper areas and restocked displays.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Built relationships with customers by providing friendly customer service
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Provided customer service support for inquiries, complaints, and returns.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Heavy lifting up to 50lbs
Driver
UBER and Lyft
05.2016 - 09.2024
- Achieved consistently high customer scores due to exceptional service.
- Transported clients to specified destinations safely and on-time.
- Utilized GPS navigation systems to plan efficient routes
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Enhanced customer satisfaction by providing courteous and professional service
- Ensured vehicle cleanliness and performed regular maintenance
- Managed time efficiently when making multiple stops along designated routes.
- Assisted passengers with loading and unloading their luggage.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Kept accurate records of deliveries and customer signatures.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Forklift operator
Key Logistics Solution and UPS
10.2015 - 01.2017
- Made sure all point of use items were picked every day to be transported to job site for daily stocking.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
Harris Teeter
04.2014 - 09.2015
- Greeted customers promptly
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Trained new cashiers on procedures, customer service, and sales techniques
Wal-Mart
09.2011 - 03.2014
- Move and stock merchandise throughout facility
- Packaging (recalls, online orders, non-producing items)
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, and goods used or issued
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
Stocker, Scanner
Walmart
Mount Pleasant
04.2010 - 12.2012
Stock Room Associate
Walmart
Mount Pleasant
02.2010 - 12.2012
- Organized stock room for efficient inventory management and accessibility.
- Assisted in receiving and processing incoming shipments from suppliers.
- Maintained accurate inventory records using store management systems.
- Collaborated with team to ensure timely restocking of sales floor items.
- Monitored product expiration dates and rotated stock as needed.
- Conducted regular audits to verify inventory levels and identify discrepancies.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Assisted customers with locating requested items within the store or stockroom area.
- Palletized products for shipping or transfer to sales floor.
- Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions.
Server
Buckshots
02.2011 - 06.2011
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus and answered questions regarding items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared drinks according to standard recipes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked food before serving it to customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Lincoln Middle High School
McClellanville, SC06.2011
Skills
- Positive customer engagement
- Workplace safety
- Reliability
- Detail-oriented
- Interpersonal skills
- Leadership qualities
- Cash drawer management
- Safety and cleanliness standards
- POS software
- Friendly and helpful
- Manage inventory
- Staff support
- Process improvement
- Sales goals achievement
- Task prioritization
Timeline
Sales Associate
Michael Kors
11.2025 - Current
Concierge
Indigo hall
08.2025 - 10.2025
Manager
QSL
04.2025 - 07.2025
Associate
UPS
10.2024 - 03.2025
Driver
UBER and Lyft
05.2016 - 09.2024
Forklift operator
Key Logistics Solution and UPS
10.2015 - 01.2017
Harris Teeter
04.2014 - 09.2015
Wal-Mart
09.2011 - 03.2014
Server
Buckshots
02.2011 - 06.2011
Stocker, Scanner
Walmart
04.2010 - 12.2012
Stock Room Associate
Walmart
02.2010 - 12.2012
High School Diploma -
Lincoln Middle High School